Incident Date: 2023-01-17
Affected Products: Dashboard, API (Cards, eWallets, Cardless Credit, Virtual Accounts, Retail Outlet, Recurring Payments, Payouts, xenDisburse, xenPlatform Accounts, Direct Debit, Invoice, PayLater, QR Codes, xenPlatform Transfers, Customers endpoint), Third Party Integrations, and xenInvoice
Report URL: https://status.xendit.co/incidents/dmn9l9pb178z
[2023-01-17 01:45 GMT+7] We noticed an unusual spike in memory usage which caused one of our core infrastructures to be restarted, as a result APIs and dashboard were unavailable.
[2023-01-17 01:49 GMT+7] The core service recovered and payments processing was able to resume. We continued to monitor the issue and started reconciling affected payments.
[2023-01-17 02:03 GMT+7] Fix identified and released. The incident was resolved.
[2023-01-19 22:00 GMT+7] Affected payments during the incident time period were fully reconciled and processed.
We understand that you are counting on our reliability for the smooth operation of your business. We sincerely regret any inconvenience this may have caused you and your customers. We are committed to do better by applying our learnings from this event to continuously improve our services to serve you better.
Thank you for your trust in using Xendit to power your business.