Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT METROBANK_ONLINE_BANKING payments due to disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 2025 - 11:50 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BOC_ONLINE_BANKING payments due to disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 16, 2025 - 11:11 WIB
Monitoring - We received notification that Alipay Philippines (PH_APY) has disabled receiving transfers on Instapay. This means disbursement to PH_APY will fail.

We will update once they have re-enabled instapay

May 15, 2025 - 16:14 WIB
API Operational
Cards Operational
Customers Endpoints Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
PayLater Operational
Payment APIs ? Operational
Payment Links ? Operational
Payouts Operational
QR Codes Operational
Subscriptions Operational
Virtual Account Operational
xenPlatform Accounts Operational
xenPlatform Transfers Operational
Banking as a Service Operational
Card Issuing Operational
Callback Operational
BI SNAP Virtual Accounts Operational
Cards Refund Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
Payment Links Operational
Payouts Operational
PayLater Operational
QR Codes Operational
Virtual Account Operational
xenPlatform Operational
Banking as a Service Operational
Credit/Debit Cards Operational
Credit/Debit Cards ? Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Batch Disbursements ? Operational
Payment Links Operational
Banking as a Service Operational
Topup Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Third Party Data Connection Operational
xenShield / Fraud Detection System ? Operational
Docs (docs.xendit.co) Operational
Remittance Payouts Operational
Global Payouts Operational
Global Payouts - EUR Operational
Global Payouts - GBP Operational
Global Payouts - MYR Operational
Indonesia - Payments Operational
Direct Debit - BNI Operational
Direct Debit - BRI Operational
Direct Debit - Mandiri Operational
E-Wallets - Astrapay Operational
E-Wallets - Dana Operational
E-Wallets - Jenius Pay Operational
E-Wallets - LinkAja Operational
E-Wallets - NexCash Operational
E-Wallets - OVO Operational
E-Wallets - ShopeePay Operational
Over-The-Counter Payments - Alfamart Operational
Over-The-Counter Payments - Indomaret Operational
PayLater - Akulaku Operational
PayLater - Atome Operational
PayLater - Indodana Operational
PayLater - Kredivo Operational
PayLater - Uangme Operational
QR Payments - DANA Operational
QR Payments - LinkAja Operational
QR Payments - Xendit Operational
Virtual Account - BCA Operational
Virtual Account - BJB Operational
Virtual Account - BNC Operational
Virtual Account - BNI Operational
Virtual Account - BRI Operational
Virtual Account - BSI Operational
Virtual Account - BSS Operational
Virtual Account - BSS BI-FAST Operational
Virtual Account - CIMB Operational
Virtual Account - DBS Operational
Virtual Account - Mandiri Operational
Virtual Account - Permata Operational
Credit/Debit Cards Operational
Credit/Debit Cards - BCA Operational
Indonesia - Payouts Operational
Disbursement - BCA Operational
Disbursement - BRI Operational
Disbursement - BNI Operational
Disbursement - BSI ? Operational
Disbursement - Mandiri Operational
Disbursement - Permata Operational
Disbursement - Other Indonesia banks and E-Wallets Operational
Batch Payout Operational
Malaysia - Payments Operational
Direct Debit - UOB Operational
Direct Debit - Standard Chartered Operational
Direct Debit - RHB Operational
Direct Debit - Public Bank Operational
Direct Debit - OCBC Operational
Direct Debit - MAYBANK2U Operational
Direct Debit - MAYBANK2E Operational
Direct Debit - KFH Operational
Direct Debit - HSBC Operational
Direct Debit - Hong Leong Bank Operational
Direct Debit - CIMB Operational
Direct Debit - BSN Operational
Direct Debit - Bank Rakyat Operational
Direct Debit - Bank of China Operational
Direct Debit - Mualamat Operational
Direct Debit - Bank Islam Operational
Direct Debit - Ambank Operational
Direct Debit - Alliance Operational
Direct Debit - Agro Operational
Direct Debit - Affin Bank Operational
E-Wallets - Touch n Go Operational
E-Wallets - ShopeePay Operational
E-Wallets - Grabpay Operational
E-Wallets - WeChat Pay Operational
Credit/Debit Cards Operational
Malaysia - Payouts Operational
Disbursement - UOB Operational
Philippines - Payments Degraded Performance
Direct Debit - Chinabank Online Banking Operational
Direct Debit - BDO Operational
Direct Debit - BDO Online Banking Operational
Direct Debit - BOC Online Banking Degraded Performance
Direct Debit - BPI Operational
Direct Debit - BPI Online Banking Operational
Direct Debit - BPI Recurring Operational
Direct Debit - Chinabank Operational
Direct Debit - Instapay Online Banking Operational
Direct Debit - Landbank Online Banking Operational
Direct Debit - Maybank Online Banking Operational
Direct Debit - Metrobank Online Banking Degraded Performance
Direct Debit - Pesonet Online Banking Operational
Direct Debit - PSBank Online Banking Operational
Direct Debit - PNB Online Banking Operational
Direct Debit - RCBC Operational
Direct Debit - RCBC Online Banking Operational
Direct Debit - Robinsons Bank Online Banking Operational
Direct Debit - Security Bank Online Banking Operational
Direct Debit - Unionbank Operational
Direct Debit - Unionbank Online Banking Operational
E-Wallets - GCash Operational
E-Wallets - Grabpay Operational
E-Wallets - Paymaya Operational
E-Wallets - ShopeePay Operational
PayLater - Cashalo Operational
PayLater - BillEase Operational
Over-The-Counter Payments - 7-Eleven Operational
Over-The-Counter Payments - 7-Eleven via Cliqq Operational
Over-The-Counter Payments - Cebuana Operational
Over-The-Counter Payments - CVM Operational
Over-The-Counter Payments - ECPay Operational
Over-The-Counter Payments - ECPay Loans Operational
Over-The-Counter Payments - ECPay School Operational
Over-The-Counter Payments - LBC Operational
Over-The-Counter Payments - Mlhuillier Operational
Over-The-Counter Payments - Palawan Operational
Over-The-Counter Payments - Perahub Operational
Over-The-Counter Payments - USSC Operational
Virtual Account - BANK_TRANSFER Operational
QR Payments - QRPH Operational
Credit/Debit Cards Operational
Philippines - Payouts Operational
Disbursement - BDO Operational
Disbursement - BPI Operational
Disbursement - GCASH Operational
Disbursement - Paymaya Operational
Disbursement - Other Philippines banks and E-Wallets Operational
Batch Payout Operational
Thailand - Payments Operational
Direct Debit - Kasikornbank Operational
Direct Debit - Bank of Bangkok Limited Operational
Direct Debit - Bank of Ayudhya Operational
Direct Debit - Krungthai Bank Operational
Direct Debit - Siam Commercial Bank Operational
E-Wallets - TrueMoney Operational
E-Wallets - Line Pay Operational
E-Wallets - WeChat Pay Operational
E-Wallets - ShopeePay Operational
QR Payments - Promptpay Operational
Credit/Debit Cards Operational
Thailand - Payouts Operational
TH All Destinations Operational
Vietnam - Payments Operational
E-Wallets - Appota Operational
E-Wallets - ShopeePay Operational
E-Wallets - VNPT Wallet Operational
E-Wallets - ZaloPay Operational
Virtual Account - MSB Operational
Virtual Account - PVcom Bank Operational
Virtual Account - Vietcapital Operational
Virtual Account - VPBank Operational
Virtual Account - Woori Operational
Credit/Debit Cards Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Test Mode Operational
Cards Operational
All Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance for BPI Direct Debit Jun 24, 2025 20:55-21:35 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jun 24 2025 13:55:00 GMT+0000
End Date: Tue Jun 24 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Jun 22, 2025 - 07:00 WIB

Scheduled Maintenance for BPI Direct Debit Jun 24, 2025 22:55 - Jun 25, 2025 00:05 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jun 24 2025 15:55:00 GMT+0000
End Date: Tue Jun 24 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Jun 22, 2025 - 07:00 WIB

Scheduled Maintenance for BPI Direct Debit Jun 25, 2025 20:55-21:35 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jun 25 2025 13:55:00 GMT+0000
End Date: Wed Jun 25 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Jun 22, 2025 - 07:00 WIB

Scheduled Maintenance for BPI Direct Debit Jun 25, 2025 22:55 - Jun 26, 2025 00:05 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jun 25 2025 15:55:00 GMT+0000
End Date: Wed Jun 25 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Jun 22, 2025 - 07:00 WIB

Scheduled Maintenance for BPI Direct Debit Jun 26, 2025 20:55-21:35 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jun 26 2025 13:55:00 GMT+0000
End Date: Thu Jun 26 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Jun 22, 2025 - 07:00 WIB

Scheduled Maintenance for BPI Direct Debit Jun 26, 2025 22:55 - Jun 27, 2025 00:05 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jun 26 2025 15:55:00 GMT+0000
End Date: Thu Jun 26 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Jun 22, 2025 - 07:00 WIB

Scheduled Maintenance for BPI Direct Debit Jun 27, 2025 20:55-21:35 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jun 27 2025 13:55:00 GMT+0000
End Date: Fri Jun 27 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Jun 22, 2025 - 07:00 WIB

Scheduled Maintenance for BPI Direct Debit Jun 27, 2025 22:55 - Jun 28, 2025 00:05 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jun 27 2025 15:55:00 GMT+0000
End Date: Fri Jun 27 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Jun 22, 2025 - 07:00 WIB

Scheduled Maintenance for PH_PVB Disbursement Dec 15, 2025 02:55-07:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 15 December 2025 03:55 UTC+08
End Time: 15 December 2025 08:05 UTC+08

Impact:
- All transactions to PH_PVB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jan 15, 2025 - 05:52 WIB
Jun 24, 2025
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 24, 04:11 WIB
Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 24, 04:10 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 24, 03:07 WIB
Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 24, 03:02 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 24, 02:34 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 24, 02:22 WIB
Completed - The scheduled maintenance has been completed.
Jun 24, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jun 23 2025 15:55:00 GMT+0000
End Date: Mon Jun 23 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 22, 07:00 WIB
Jun 23, 2025
Resolved - This incident has been resolved.
Jun 23, 23:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Jun 23, 23:10 WIB
Resolved - This incident has been resolved.
Jun 23, 23:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: All amount

Jun 23, 23:01 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Jun 23, 22:50 WIB
Resolved - This incident has been resolved.
Jun 23, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Jun 23, 22:20 WIB
Resolved - This incident has been resolved.
Jun 23, 22:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001

Jun 23, 22:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jun 23, 21:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jun 23, 21:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jun 23, 21:30 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 23, 22:07 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 23, 22:02 WIB
Completed - The scheduled maintenance has been completed.
Jun 23, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jun 23 2025 13:55:00 GMT+0000
End Date: Mon Jun 23 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 22, 07:00 WIB
Completed - The scheduled maintenance has been completed.
Jun 23, 07:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 22:00 WIB
Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: BPI_ONLINE_BANKING
Start Date: Sun Jun 22 2025 23:00:00 GMT+0800
End Date: Mon Jun 23 2025 08:00:00 GMT+0800
Impact: Payments using this channel may be disrupted

Jun 18, 08:12 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 23, 02:49 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 23:00 WIB
Resolved - This incident has been resolved.
Jun 23, 02:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Jun 23, 02:20 WIB
Resolved - This incident has been resolved.
Jun 23, 02:01 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Jun 22, 23:20 WIB
Jun 22, 2025
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 22:26 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 21:36 WIB
Completed - The scheduled maintenance has been completed.
Jun 22, 09:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:00 WIB
Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: BPI_ONLINE_BANKING
Start Date: Sat Jun 21 2025 23:00:00 GMT+0800
End Date: Sun Jun 22 2025 10:00:00 GMT+0800
Impact: Payments using this channel may be disrupted

Jun 18, 08:05 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 04:46 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 04:40 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 04:01 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 23:02 WIB
Resolved - This incident has been resolved.
Jun 22, 03:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Jun 22, 02:40 WIB
Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 02:27 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 02:27 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 02:20 WIB
Resolved - This incident has been resolved.
Jun 22, 02:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Jun 22, 01:50 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 01:36 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 01:28 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 01:27 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 01:26 WIB
Resolved - This incident has been resolved.
Jun 22, 01:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Jun 22, 01:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jun 22, 00:50 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Jun 22, 00:40 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 01:00 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 00:43 WIB
Jun 21, 2025
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 21, 22:30 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 22:29 WIB
Completed - The scheduled maintenance has been completed.
Jun 21, 09:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:00 WIB
Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner will have scheduled maintenance with details below:

Start: 20 June 2025 23.00 GMT+7
End: 21 June 2025 09.00 GMT+7
Duration: 10 hours

Impact during this maintenance:
1. Disbursements to other than BCA, Mandiri, BNI, BRI, CIMB, Permata and BSS with amount >100m to 250m IDR will be kept in pending until maintenance is over
2. During this maintenance, BRI VA, Mandiri VA and BSS VA would not be able to accept payments through BI-fast transfer option

Please encourage your customers to make payments and request disbursement before or after this window time to avoid any issues.

If you need further assistance, please contact help@xendit.co

Sincerely,
Xendit Customer Support

Jun 20, 17:41 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 21, 03:46 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 03:26 WIB
Resolved - This incident has been resolved.
Jun 21, 02:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001

Jun 21, 01:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_SEC: above 50001

Jun 20, 23:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001

Jun 20, 23:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 21, 01:32 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 01:09 WIB
Completed - The scheduled maintenance has been completed.
Jun 21, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jun 20 2025 15:55:00 GMT+0000
End Date: Fri Jun 20 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 15, 07:00 WIB
Jun 20, 2025
Resolved - This incident has been resolved.
Jun 20, 23:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000

Jun 20, 22:50 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000

Jun 20, 22:30 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jun 20 2025 13:55:00 GMT+0000
End Date: Fri Jun 20 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 15, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 19:09 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ALFAMART payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ALFAMART cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 19:03 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 16:40 WIB
Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.101% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 16:26 WIB
Resolved - Dear Valued Xendit Customer,

We are writing to inform you of a change regarding payouts to LinkAja (ID_LINKAJA) through the Xendit platform.
Due to a recent internal policy update from LinkAja, we regret to announce that Xendit will no longer be able to support payouts to LinkAja (ID_LINKAJA) effective immediately. This change is a direct result of adjustments to LinkAja's internal policies and is unfortunately beyond Xendit's control.

We understand that this may impact your operations, and we sincerely apologize for any inconvenience this may cause.
To ensure your payout operations continue smoothly, we encourage you to utilize our wide range of alternative payout channels. Please refer to our documentation for the full list of available channels.

We appreciate your understanding as we navigate these external policy changes. Our team is committed to assisting you in making this transition as seamless as possible. Should you have any questions or require assistance with adjusting your payout configurations, please do not hesitate to contact help@xendit.co.

Thank you for your continued partnership.

Sincerely,
Xendit Team

Jun 20, 15:44 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 15:23 WIB
Identified - The issue has been identified and a fix is being implemented.
Jun 20, 12:45 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 15:23 WIB
Identified - The issue has been identified and a fix is being implemented.
Jun 20, 12:45 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 14:42 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 14:28 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 04:51 WIB
Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 04:50 WIB
Resolved - This incident has been resolved.
Jun 20, 00:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Jun 20, 00:10 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jun 19 2025 15:55:00 GMT+0000
End Date: Thu Jun 19 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 15, 07:00 WIB
Jun 19, 2025
Resolved - This incident has been resolved.
Jun 19, 23:50 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001

Jun 19, 23:40 WIB
Resolved - This incident has been resolved.
Jun 19, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Jun 19, 22:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 19, 22:25 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.111% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 19, 22:22 WIB
Completed - The scheduled maintenance has been completed.
Jun 19, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jun 19 2025 13:55:00 GMT+0000
End Date: Thu Jun 19 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 15, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 19, 09:33 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 19, 08:26 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 19, 02:39 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 19, 02:38 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 19, 01:28 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 19, 01:11 WIB
Resolved - This incident has been resolved.
Jun 19, 00:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jun 19, 00:20 WIB
Resolved - This incident has been resolved.
Jun 19, 00:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jun 18, 23:50 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Jun 18, 23:40 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 19, 00:10 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 19, 00:04 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 19, 00:07 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 18, 23:34 WIB
Completed - The scheduled maintenance has been completed.
Jun 19, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jun 18 2025 15:55:00 GMT+0000
End Date: Wed Jun 18 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 15, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 19, 00:00 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 18, 23:18 WIB
Jun 18, 2025
Completed - The scheduled maintenance has been completed.
Jun 18, 23:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 June 2025 23:55 UTC+08
End Time: 19 June 2025 00:35 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 17, 18:08 WIB
Resolved - This incident has been resolved.
Jun 18, 22:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Jun 18, 22:30 WIB
Completed - The scheduled maintenance has been completed.
Jun 18, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jun 18 2025 13:55:00 GMT+0000
End Date: Wed Jun 18 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 15, 07:00 WIB
Resolved - This incident has been resolved.
Jun 18, 21:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Jun 18, 21:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 18, 18:47 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 18, 18:06 WIB
Resolved - This incident has been resolved.
Jun 18, 15:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_CBC: 1-50000

Jun 18, 14:50 WIB
Resolved - This incident has been resolved.
Jun 18, 00:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Jun 18, 00:00 WIB
Completed - The scheduled maintenance has been completed.
Jun 18, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jun 17 2025 15:55:00 GMT+0000
End Date: Tue Jun 17 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 15, 07:00 WIB
Jun 17, 2025
Resolved - This incident has been resolved.
Jun 17, 23:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000

Jun 17, 23:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Jun 17, 22:50 WIB
Resolved - This incident has been resolved.
Jun 17, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Jun 17, 22:20 WIB
Completed - The scheduled maintenance has been completed.
Jun 17, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jun 17 2025 13:55:00 GMT+0000
End Date: Tue Jun 17 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 15, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 17, 20:27 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 17, 20:02 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 17, 20:24 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 17, 20:11 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 17, 19:51 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 17, 19:10 WIB
Resolved - This incident has been resolved.
Jun 17, 19:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jun 17, 19:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Jun 17, 19:30 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 17, 16:27 WIB
Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.106% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 17, 15:50 WIB
Resolved - This incident has been resolved.
Jun 17, 15:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000

Jun 17, 14:40 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 17, 04:15 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 17, 03:17 WIB
Resolved - This incident has been resolved.
Jun 17, 04:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jun 17, 03:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

Jun 17, 02:40 WIB
Resolved - This incident has been resolved.
Jun 17, 02:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

Jun 17, 02:20 WIB
Resolved - This incident has been resolved.
Jun 17, 02:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

Jun 17, 01:50 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 17, 01:51 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 17, 01:50 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 17, 01:22 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 13.50% of requests in the last 15 minutes have been affected
- First triggered at: 2025-06-17 02:16:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 17, 01:19 WIB
Resolved - This incident has been resolved.
Jun 17, 01:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

Jun 17, 01:11 WIB
Resolved - This incident has been resolved.
Jun 17, 00:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

Jun 17, 00:10 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 17, 00:38 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.60% of requests in the last 15 minutes have been affected
- First triggered at: 2025-06-17 01:32:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 17, 00:34 WIB
Resolved - This incident has been resolved.
Jun 17, 00:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Jun 17, 00:10 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 17, 00:24 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 17, 00:22 WIB
Completed - The scheduled maintenance has been completed.
Jun 17, 00:10 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:01 WIB
Scheduled - Dear Valued Customers,

Please be informed that one of our Virtual Account bank partners, BCA VA Switcher will be performing maintenance to serve you better.

Date: Tuesday, 17th June 2025
Time: 00:01 - 00:10 WIB (UTC+7)
Expected Downtime: 9 minutes

Impact
During downtime, please expect:
- BCA VA Switcher will not be able to be paid

Please refrain from transacting to BCA VA Switcher in the meantime.

We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Xendit Customer Support

Jun 16, 16:47 WIB
Completed - The scheduled maintenance has been completed.
Jun 17, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jun 16 2025 15:55:00 GMT+0000
End Date: Mon Jun 16 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 15, 07:00 WIB
Jun 16, 2025
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 16, 23:34 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 34.126s
- First triggered at: 2025-06-17 00:31:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 16, 23:33 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 16, 23:32 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 34.151s
- First triggered at: 2025-06-17 00:29:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 16, 23:31 WIB
Resolved - This incident has been resolved.
Jun 16, 23:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

Jun 16, 23:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000

Jun 16, 22:50 WIB
Resolved - This incident has been resolved.
Jun 16, 22:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000

Jun 16, 21:40 WIB
Resolved - This incident has been resolved.
Jun 16, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Jun 16, 22:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 16, 21:49 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 16, 21:40 WIB
Completed - The scheduled maintenance has been completed.
Jun 16, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jun 16 2025 13:55:00 GMT+0000
End Date: Mon Jun 16 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 15, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 16, 21:31 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 16, 21:30 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 16, 05:05 WIB
Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 16, 05:01 WIB
Resolved - This incident has been resolved.
Jun 16, 00:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Jun 16, 00:00 WIB
Jun 15, 2025
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 15, 22:59 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 15, 22:58 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 15, 15:47 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 15, 15:42 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 15, 13:09 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 13, 11:30 WIB
Jun 14, 2025

No incidents reported.

Jun 13, 2025
Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.