Xendit Status

Payouts Disruption in Indonesia

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Jan 18, 2025 - 05:50 WIB

Scheduled Maintenance for METROBANK_ONLINE_BANKING Direct Debit

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 2025 - 21:00 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: METROBANK_ONLINE_BANKING
Start Date: Fri Jan 17 2025 22:00:00 GMT+0800
End Date: Mon Jan 20 2025 06:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Jan 17, 2025 21:00 - Jan 20, 2025 05:00 WIB

Uptime over the past 90 days. View historical uptime.

API Operational

Cards Operational

Customers Endpoints Operational

Direct Debit Operational

E-Wallets Operational

Over-The-Counter Payments Operational

PayLater Operational

Payment APIs Operational

Payment Links Operational

Payouts Operational

QR Codes Operational

Subscriptions Operational

Virtual Account Operational

xenPlatform Accounts Operational

xenPlatform Transfers Operational

Banking as a Service Operational

Callback Operational

BI SNAP Virtual Accounts Operational

Cards Refund Operational

Direct Debit Operational

E-Wallets Operational

Over-The-Counter Payments Operational

Payment Links Operational

Payouts Operational

PayLater Operational

QR Codes Operational

Virtual Account Operational

xenPlatform Operational

Banking as a Service Operational

Credit/Debit Cards Operational

Dashboard Operational

Dashboard Withdrawals Operational

Onboarding Operational

Autowithdrawal Operational

Batch Disbursements Operational

Payment Links Operational

Banking as a Service Operational

Third Party Integrations (e.g. Shopify, WooCommerce etc.) Operational

Third Party Data Connection Operational

xenShield / Fraud Detection System Operational

Docs (docs.xendit.co) Operational

Remittance Payouts Operational

Indonesia - Payments Operational

90 days ago

100.0 % uptime

Today

Direct Debit - BNI Operational

Direct Debit - BRI Operational

Direct Debit - Mandiri Operational

E-Wallets - Astrapay Operational

E-Wallets - Dana Operational

E-Wallets - Jenius Pay Operational

E-Wallets - LinkAja Operational

E-Wallets - NexCash Operational

E-Wallets - OVO Operational

E-Wallets - ShopeePay Operational

Over-The-Counter Payments - Alfamart Operational

Over-The-Counter Payments - Indomaret Operational

PayLater - Akulaku Operational

PayLater - Atome Operational

PayLater - Indodana Operational

PayLater - Kredivo Operational

PayLater - Uangme Operational

QR Payments - DANA Operational

QR Payments - LinkAja Operational

Virtual Account - BCA Operational

Virtual Account - BJB Operational

Virtual Account - BNC Operational

Virtual Account - BNI Operational

Virtual Account - BRI Operational

Virtual Account - BSI Operational

Virtual Account - BSS Operational

Virtual Account - BSS BI-FAST Operational

Virtual Account - CIMB Operational

Virtual Account - DBS Operational

Virtual Account - Mandiri Operational

Virtual Account - Permata Operational

Credit/Debit Cards Operational

90 days ago

100.0 % uptime

Today

Credit/Debit Cards - BCA Operational

Indonesia - Payouts Degraded Performance

Disbursement - BCA Operational

Disbursement - BRI Operational

Disbursement - BNI Degraded Performance

Disbursement - BSI Operational

Disbursement - Mandiri Operational

Disbursement - Permata Operational

Disbursement - Other Indonesia banks and E-Wallets Operational

Batch Payout Operational

Malaysia - Payments Operational

Direct Debit - UOB Operational

Direct Debit - Standard Chartered Operational

Direct Debit - RHB Operational

Direct Debit - Public Bank Operational

Direct Debit - OCBC Operational

Direct Debit - MAYBANK2U Operational

Direct Debit - MAYBANK2E Operational

Direct Debit - KFH Operational

Direct Debit - HSBC Operational

Direct Debit - Hong Leong Bank Operational

Direct Debit - CIMB Operational

Direct Debit - BSN Operational

Direct Debit - Bank Rakyat Operational

Direct Debit - Bank of China Operational

Direct Debit - Mualamat Operational

Direct Debit - Bank Islam Operational

Direct Debit - Ambank Operational

Direct Debit - Alliance Operational

Direct Debit - Agro Operational

Direct Debit - Affin Bank Operational

E-Wallets - Touch n Go Operational

E-Wallets - ShopeePay Operational

E-Wallets - Grabpay Operational

E-Wallets - WeChat Pay Operational

Credit/Debit Cards Operational

Malaysia - Payouts Operational

Disbursement - UOB Operational

Philippines - Payments Operational

90 days ago

100.0 % uptime

Today

Direct Debit - Chinabank Online Banking Operational

Direct Debit - BDO Operational

Direct Debit - BDO Online Banking Operational

Direct Debit - BOC Online Banking Operational

Direct Debit - BPI Operational

Direct Debit - BPI Online Banking Operational

Direct Debit - Chinabank Operational

Direct Debit - Instapay Online Banking Operational

Direct Debit - Landbank Online Banking Operational

Direct Debit - Maybank Online Banking Operational

Direct Debit - Metrobank Online Banking Operational

Direct Debit - Pesonet Online Banking Operational

Direct Debit - PSBank Online Banking Operational

Direct Debit - PNB Online Banking Operational

Direct Debit - RCBC Operational

Direct Debit - RCBC Online Banking Operational

Direct Debit - Robinsons Bank Online Banking Operational

Direct Debit - Security Bank Online Banking Operational

Direct Debit - Unionbank Operational

Direct Debit - Unionbank Online Banking Operational

E-Wallets - GCash Operational

E-Wallets - Grabpay Operational

E-Wallets - Paymaya Operational

E-Wallets - ShopeePay Operational

PayLater - Cashalo Operational

PayLater - BillEase Operational

Over-The-Counter Payments - 7-Eleven Operational

Over-The-Counter Payments - 7-Eleven via Cliqq Operational

Over-The-Counter Payments - Cebuana Operational

Over-The-Counter Payments - CVM Operational

Over-The-Counter Payments - ECPay Operational

Over-The-Counter Payments - ECPay Loans Operational

Over-The-Counter Payments - ECPay School Operational

Over-The-Counter Payments - LBC Operational

Over-The-Counter Payments - Mlhuillier Operational

Over-The-Counter Payments - Palawan Operational

Over-The-Counter Payments - Perahub Operational

Over-The-Counter Payments - USSC Operational

Virtual Account - BANK_TRANSFER Operational

QR Payments - QRPH Operational

Credit/Debit Cards Operational

90 days ago

100.0 % uptime

Today

Philippines - Payouts Operational

Disbursement - BDO Operational

Disbursement - BPI Operational

Disbursement - GCASH Operational

Disbursement - Paymaya Operational

Disbursement - Other Philippines banks and E-Wallets Operational

Batch Payout Operational

Thailand - Payments Operational

90 days ago

100.0 % uptime

Today

Direct Debit - Kasikornbank Operational

Direct Debit - Bank of Bangkok Limited Operational

Direct Debit - Bank of Ayudhya Operational

Direct Debit - Krungthai Bank Operational

Direct Debit - Siam Commercial Bank Operational

E-Wallets - TrueMoney Operational

E-Wallets - Line Pay Operational

E-Wallets - WeChat Pay Operational

E-Wallets - ShopeePay Operational

QR Payments - Promptpay Operational

Credit/Debit Cards Operational

90 days ago

100.0 % uptime

Today

Thailand - Payouts Operational

TH All Destinations Operational

Vietnam - Payments Operational

90 days ago

100.0 % uptime

Today

E-Wallets - Appota Operational

E-Wallets - ShopeePay Operational

E-Wallets - VNPT Wallet Operational

E-Wallets - ZaloPay Operational

Virtual Account - MSB Operational

Virtual Account - PVcom Bank Operational

Virtual Account - Vietcapital Operational

Virtual Account - VPBank Operational

Virtual Account - Woori Operational

Credit/Debit Cards Operational

90 days ago

100.0 % uptime

Today

Notifications Operational

WhatsApp Operational

SMS Operational

Email Operational

Viber Operational

Test Mode Operational

Cards Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance for PH_CRDSB Disbursement Jan 18, 2025 08:55-18:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 January 2025 09:55 UTC+08
End Time: 18 January 2025 19:05 UTC+08

Impact:
- All transactions to PH_CRDSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 16, 2025 - 17:30 WIB

Scheduled Maintenance for PH_CTS Disbursement Jan 18, 2025 19:55-23:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 January 2025 20:55 UTC+08
End Time: 19 January 2025 00:05 UTC+08

Impact:
- All transactions to PH_CTS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 16:15 WIB

Scheduled Maintenance for PH_RCBC Disbursement Jan 18, 2025 22:55 - Jan 19, 2025 11:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 January 2025 23:55 UTC+08
End Time: 19 January 2025 12:05 UTC+08

Impact:
- All transactions to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 16, 2025 - 16:29 WIB

Scheduled Maintenance for PH_MCCB Disbursement Jan 18, 2025 22:55 - Jan 19, 2025 02:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 January 2025 23:55 UTC+08
End Time: 19 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 13:29 WIB

Scheduled Maintenance for PH_BDO Disbursement Jan 18, 2025 22:55 - Jan 19, 2025 06:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 January 2025 23:55 UTC+08
End Time: 19 January 2025 07:05 UTC+08

Impact:
- All transactions to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 16:15 WIB

Scheduled Maintenance for PH_RCBC Disbursement Jan 18, 2025 22:56 - Jan 19, 2025 11:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 January 2025 23:56 UTC+08
End Time: 19 January 2025 12:05 UTC+08

Impact:
- All transactions to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 13, 2025 - 16:02 WIB

Scheduled Maintenance for PH_PSB Disbursement Jan 18, 2025 23:10 - Jan 19, 2025 01:20 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 January 2025 00:10 UTC+08
End Time: 19 January 2025 02:20 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 16, 2025 - 12:35 WIB

Scheduled Maintenance for PH_RCBC Disbursement Jan 19, 2025 06:25-07:35 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 January 2025 07:25 UTC+08
End Time: 19 January 2025 08:35 UTC+08

Impact:
- All transactions to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 16, 2025 - 16:29 WIB

Scheduled Maintenance for PH_USSC Disbursement Jan 19, 2025 20:55 - Jan 20, 2025 00:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 January 2025 21:55 UTC+08
End Time: 20 January 2025 01:05 UTC+08

Impact:
- All transactions to PH_USSC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 16:14 WIB

Scheduled Maintenance for PH_MCCB Disbursement Jan 19, 2025 22:55 - Jan 20, 2025 02:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 January 2025 23:55 UTC+08
End Time: 20 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 13:29 WIB

Scheduled Maintenance for PH_QCRB Disbursement Jan 20, 2025 18:55-21:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 January 2025 19:55 UTC+08
End Time: 20 January 2025 22:05 UTC+08

Impact:
- All transactions to PH_QCRB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 16:14 WIB

Scheduled Maintenance for PH_UCBSB Disbursement Jan 20, 2025 20:55-23:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 January 2025 21:55 UTC+08
End Time: 21 January 2025 00:05 UTC+08

Impact:
- All transactions to PH_UCBSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 17:14 WIB

Scheduled Maintenance for PH_MCCB Disbursement Jan 20, 2025 22:55 - Jan 21, 2025 02:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 January 2025 23:55 UTC+08
End Time: 21 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 13:29 WIB

Scheduled Maintenance for PH_GCASH Disbursement Jan 21, 2025 02:55-04:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 January 2025 03:55 UTC+08
End Time: 21 January 2025 05:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 10, 2025 - 16:05 WIB

Scheduled Maintenance for PH_PNB Disbursement Jan 21, 2025 02:55-04:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 January 2025 03:55 UTC+08
End Time: 21 January 2025 05:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 16:15 WIB

Scheduled Maintenance for PH_PNB Disbursement Jan 21, 2025 19:25 - Jan 22, 2025 01:35 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 January 2025 20:25 UTC+08
End Time: 22 January 2025 02:35 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 10, 2025 - 16:05 WIB

Scheduled Maintenance for PH_MCCB Disbursement Jan 21, 2025 22:55 - Jan 22, 2025 02:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 January 2025 23:55 UTC+08
End Time: 22 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 13:29 WIB

Xendit Virtual Account Scheduled Maintenance Notification Jan 22, 2025 02:00-02:10 WIB

Dear customers,

We would like to inform you about an upcoming scheduled maintenance of our system. This maintenance is necessary to ensure the continued reliability and security of our services.

Maintenance details:
Date and Time: 22 January 2025, 2 AM +7
Duration: 10 minutes maximum

Impacts:
- Temporary downtime for the following APIs:
-- POST, PATCH, GET /callback_virtual_account
-- POST /payment_requests for VA payment channels
-- POST /snap/v1.0/transfer-va/create-va
-- POST /snap/v1.0/transfer-va/update-va
-- POST /snap/v1.0/transfer-va/delete-va
-- POST /snap/v1.0/transfer-va/inquiry-va
-- GET /available_virtual_account_banks
-- GET /callback_virtual_account_payments/payment_id={payment_id}
- Delayed payment callback for Virtual Account transaction during the maintenance period
- Your customers may not be able to pay created virtual account during the maintenance period
- Our payment links can’t be paid with Virtual Account during the maintenance period. They can still be paid using other payment methods
- Virtual Account tab in dashboard will not load

We understand the importance of uninterrupted payment services and apologize for any inconvenience this may cause. Our team will work diligently to complete the maintenance as quickly as possible.

Warm regards,
Xendit Customer Support
Posted on Dec 23, 2024 - 12:52 WIB

Scheduled Maintenance for PH_GCASH Disbursement Jan 22, 2025 02:55-04:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 January 2025 03:55 UTC+08
End Time: 22 January 2025 05:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 10, 2025 - 16:05 WIB

Scheduled Maintenance for PH_OWN Disbursement Jan 22, 2025 16:55-18:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 January 2025 17:55 UTC+08
End Time: 22 January 2025 19:05 UTC+08

Impact:
- All transactions to PH_OWN (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 16:15 WIB

Scheduled Maintenance for PH_MCCB Disbursement Jan 22, 2025 22:55 - Jan 23, 2025 02:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 January 2025 23:55 UTC+08
End Time: 23 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 13:29 WIB

Scheduled Maintenance for PH_IBI Disbursement Jan 23, 2025 08:55-12:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 January 2025 09:55 UTC+08
End Time: 23 January 2025 13:05 UTC+08

Impact:
- All transactions to PH_IBI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 15, 2025 - 16:01 WIB

Scheduled Maintenance for PH_MCCB Disbursement Jan 23, 2025 22:55 - Jan 24, 2025 02:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 January 2025 23:55 UTC+08
End Time: 24 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 13:29 WIB

Scheduled Maintenance for PH_MCCB Disbursement Jan 24, 2025 22:55 - Jan 25, 2025 02:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 24 January 2025 23:55 UTC+08
End Time: 25 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 13:29 WIB

Scheduled Maintenance for PH_BOF Disbursement Jan 27, 2025 08:55-13:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 January 2025 09:55 UTC+08
End Time: 27 January 2025 14:05 UTC+08

Impact:
- All transactions to PH_BOF (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 17, 2025 - 16:14 WIB

Scheduled Maintenance for PH_PVB Disbursement Dec 15, 2025 02:55-07:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 15 December 2025 03:55 UTC+08
End Time: 15 December 2025 08:05 UTC+08

Impact:
- All transactions to PH_PVB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 15, 2025 - 05:52 WIB

Past Incidents

Jan 18, 2025

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 18, 05:52 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 18, 05:39 WIB

Scheduled Maintenance for PH_EQB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 18, 04:06 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 January 2025 21:55 UTC+08
End Time: 18 January 2025 05:05 UTC+08

Impact:
- All transactions to PH_EQB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 16, 16:29 WIB

Scheduled Maintenance for UNKNOWN Disbursement

Completed - The scheduled maintenance has been completed.
Jan 18, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 03:06 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 January 2025 01:55 UTC+08
End Time: 18 January 2025 05:05 UTC+08

Impact:
- All transactions to UNKNOWN (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 18, 03:03 WIB

Scheduled Maintenance for PH_RCBC Disbursement

Completed - The scheduled maintenance has been completed.
Jan 18, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 02:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 January 2025 03:55 UTC+08
End Time: 18 January 2025 05:05 UTC+08

Impact:
- All transactions to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 16, 16:29 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 18, 02:51 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 18, 02:43 WIB

Scheduled Maintenance for PH_MCCB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 18, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 January 2025 23:55 UTC+08
End Time: 18 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 13:23 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 18, 01:20 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 23:10 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 January 2025 00:10 UTC+08
End Time: 18 January 2025 02:20 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 16, 12:35 WIB

Scheduled Maintenance for PH_CRD Disbursement

Completed - The scheduled maintenance has been completed.
Jan 18, 00:06 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 January 2025 23:25 UTC+08
End Time: 18 January 2025 01:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 16, 16:29 WIB

Scheduled Maintenance for PH_BOM Disbursement

Completed - The scheduled maintenance has been completed.
Jan 18, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 January 2025 22:55 UTC+08
End Time: 18 January 2025 01:05 UTC+08

Impact:
- All transactions to PH_BOM (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 15, 16:57 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jan 18, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jan 17 2025 15:55:00 GMT+0000
End Date: Fri Jan 17 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 12, 07:01 WIB

Jan 17, 2025

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jan 17, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Jan 17, 22:20 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 17, 21:38 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.90% of requests in the last 15 minutes have been affected
- First triggered at: 2025-01-17 22:07:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 17, 21:13 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jan 17, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jan 17 2025 13:55:00 GMT+0000
End Date: Fri Jan 17 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 12, 07:01 WIB

Scheduled Maintenance for BPI_ONLINE_BANKING Direct Debit

Completed - The scheduled maintenance has been completed.
Jan 17, 21:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:00 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: BPI_ONLINE_BANKING
Start Date: Fri Jan 17 2025 22:00:00 GMT+0800
End Date: Fri Jan 17 2025 22:30:00 GMT+0800
Impact: Payments using this channel may be disrupted
Jan 15, 08:42 WIB

DIRECT_DEBIT BPI_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 17, 21:10 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 17, 21:01 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 17, 20:55 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 17, 20:18 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 17, 17:32 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jan 17, 16:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Jan 17, 16:42 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 17, 12:17 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.1% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 17, 12:03 WIB

EWALLET GRABPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 17, 02:24 WIB

Identified - Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GRABPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 17, 02:20 WIB

Scheduled Maintenance for PH_MCCB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 17, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 16 January 2025 23:55 UTC+08
End Time: 17 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 13:23 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 17, 01:20 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 23:10 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 January 2025 00:10 UTC+08
End Time: 17 January 2025 02:20 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 16, 12:35 WIB

Scheduled Maintenance for PH_BPI Disbursement

Completed - The scheduled maintenance has been completed.
Jan 17, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 00:05 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 16 January 2025 21:55 UTC+08
End Time: 17 January 2025 02:05 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 17, 00:02 WIB

Scheduled Maintenance for PH_BDO Disbursement

Completed - The scheduled maintenance has been completed.
Jan 17, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 16 January 2025 21:55 UTC+08
End Time: 17 January 2025 02:05 UTC+08

Impact:
- All transactions to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 15, 16:01 WIB

Scheduled Maintenance for PH_BPI Disbursement

Completed - The scheduled maintenance has been completed.
Jan 17, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 16 January 2025 21:55 UTC+08
End Time: 17 January 2025 01:05 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 15, 09:31 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jan 17, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jan 16 2025 15:55:00 GMT+0000
End Date: Thu Jan 16 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 12, 07:01 WIB

Jan 16, 2025

Scheduled Maintenance for PH_BPI Disbursement

Completed - The scheduled maintenance has been completed.
Jan 16, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 16 January 2025 21:55 UTC+08
End Time: 17 January 2025 00:05 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 14, 16:04 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jan 16, 22:30 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 16, 21:38 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 31.557s
- First triggered at: 2025-01-16 22:33:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 16, 21:35 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jan 16, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jan 16 2025 13:55:00 GMT+0000
End Date: Thu Jan 16 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 12, 07:01 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 16, 13:43 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 31.234s
- First triggered at: 2025-01-16 14:40:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 16, 13:42 WIB

BCA Direct VA Disruption

Resolved - This incident has been resolved.
Jan 16, 10:26 WIB

Investigating - We are alerted by a disruption for our BCA Direct Switcher merchants. Currently, BCA Switcher VAs are reported to be unable to be paid. We are actively working with our partners to resolve this issue
Jan 16, 08:26 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jan 16, 04:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
Jan 16, 04:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 5000-9999, 100000001-250000000
Jan 16, 04:20 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 16, 04:35 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.059% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 16, 04:25 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 16, 03:26 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.051% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 16, 03:25 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 16, 03:18 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.074% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 16, 03:16 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 16, 02:50 WIB

Scheduled Maintenance for PH_MCCB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 16, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 15 January 2025 23:55 UTC+08
End Time: 16 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 13:23 WIB

Scheduled Maintenance for PH_GCASH Disbursement

Completed - The scheduled maintenance has been completed.
Jan 16, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 15 January 2025 23:55 UTC+08
End Time: 16 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 11, 10:56 WIB

Scheduled Maintenance for PH_GCASH Disbursement

Completed - The scheduled maintenance has been completed.
Jan 16, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 15 January 2025 23:55 UTC+08
End Time: 16 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 11, 13:22 WIB

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter

Completed - The scheduled maintenance has been completed.
Jan 16, 02:02 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:02 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_SCHOOL
Start Date: Thu Jan 16 2025 00:00:00 GMT+0800
End Date: Thu Jan 16 2025 03:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Jan 15, 20:13 WIB

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter

Completed - The scheduled maintenance has been completed.
Jan 16, 02:01 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:02 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_LOAN
Start Date: Thu Jan 16 2025 00:00:00 GMT+0800
End Date: Thu Jan 16 2025 03:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Jan 15, 20:13 WIB

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter

Completed - The scheduled maintenance has been completed.
Jan 16, 02:01 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:00 WIB

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter

Completed - The scheduled maintenance has been completed.
Jan 16, 02:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:01 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 16, 01:12 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.05% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 16, 01:11 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jan 16, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:56 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jan 15 2025 15:55:00 GMT+0000
End Date: Wed Jan 15 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 12, 07:01 WIB

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 16, 00:01 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 15, 23:12 WIB

Jan 15, 2025

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jan 15, 23:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
Jan 15, 23:00 WIB

Elevated 400 errors for payment links generation

Resolved - This incident has been resolved.
Jan 15, 23:31 WIB

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 23:20 WIB

Identified - We have identified some merchants experiencing UNSUPPORTED_CURRENCY errors while generating payment links. We have identified the issue and are working to resolve it.
Jan 15, 23:16 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 15, 23:20 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.069% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 15, 23:11 WIB

Scheduled Maintenance for PH_WDB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 15, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 15 January 2025 21:55 UTC+08
End Time: 16 January 2025 00:05 UTC+08

Impact:
- All transactions to PH_WDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 13, 16:50 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jan 15, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jan 15 2025 13:55:00 GMT+0000
End Date: Wed Jan 15 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 12, 07:01 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jan 15, 20:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BSI: 1-9999, 100000001-250000000
Jan 15, 18:50 WIB

Scheduled Maintenance for PH_PAR Disbursement

Completed - The scheduled maintenance has been completed.
Jan 15, 20:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 19:19 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 15 January 2025 14:55 UTC+08
End Time: 15 January 2025 21:05 UTC+08

Impact:
- All transactions to PH_PAR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 15, 19:16 WIB

Scheduled Maintenance for PH_PAR Disbursement

Completed - The scheduled maintenance has been completed.
Jan 15, 19:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 16:37 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 15 January 2025 14:55 UTC+08
End Time: 15 January 2025 20:05 UTC+08

Impact:
- All transactions to PH_PAR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 15, 16:35 WIB

Scheduled Maintenance for PH_PAR Disbursement

Completed - The scheduled maintenance has been completed.
Jan 15, 17:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 13:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 15 January 2025 14:55 UTC+08
End Time: 15 January 2025 18:05 UTC+08

Impact:
- All transactions to PH_PAR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 14, 12:56 WIB

Scheduled Maintenance for PH_MCCB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 15, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 14 January 2025 23:55 UTC+08
End Time: 15 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 13:23 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jan 15, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jan 14 2025 15:55:00 GMT+0000
End Date: Tue Jan 14 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 12, 07:01 WIB

Jan 14, 2025

Scheduled Maintenance for PH_WDB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 14, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 14 January 2025 21:55 UTC+08
End Time: 15 January 2025 00:05 UTC+08

Impact:
- All transactions to PH_WDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 13, 16:50 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jan 14, 22:30 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jan 14, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jan 14 2025 13:55:00 GMT+0000
End Date: Tue Jan 14 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 12, 07:01 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 14, 16:03 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.124% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 14, 15:49 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jan 14, 15:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Jan 14, 15:30 WIB

DIRECT_DEBIT RCBC Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 14, 10:59 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 14, 10:55 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 14, 08:36 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.116% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 14, 08:19 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 14, 06:54 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 12.80% of requests in the last 15 minutes have been affected
- First triggered at: 2025-01-14 07:35:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 14, 06:38 WIB

Direct Debit System Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 02:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 02:00 WIB

Scheduled - Dear Valued Customers,

Please be informed that Direct Debit will be performing a system maintenance to serve you better.

Start Time: Tuesday, 14 January 2025 2:00 AM UTC+07
End Time: Tuesday, 14 January 2025 2:30 AM UTC+07

During the scheduled maintenance window, impact to transactions on Xendit's platform are as follows:
- Customer's won't be able to create payments and do linking at said hour during the period of the downtime

Please refrain transacting with this payment option during period given above as partner's service and application will have an intermittent disruption.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Team
Dec 9, 17:52 WIB

BNI VA System Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 02:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 02:01 WIB

Scheduled - Dear Valued Customers,

Please be informed that BNI VA will be performing a system maintenance to serve you better.

TIME: Tuesday, 14 January 2025 02:00 - 02:30 WIB

As such, impact to transactions on Xendit's platform are as follows:
- All BNI VA transactions during the maintenance time will not able to performed.

Please refrain transacting with this payment option during period given above as partner's service and application will be unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Team
Jan 13, 21:08 WIB

Scheduled Maintenance for PH_MCCB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 14, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 13 January 2025 23:55 UTC+08
End Time: 14 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 13:23 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 14, 01:20 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:10 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 14 January 2025 00:10 UTC+08
End Time: 14 January 2025 02:20 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 11, 09:26 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 14, 00:28 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jan 14, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jan 13 2025 15:55:00 GMT+0000
End Date: Mon Jan 13 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 12, 07:01 WIB

Jan 13, 2025

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jan 13, 22:30 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jan 13, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jan 13 2025 13:55:00 GMT+0000
End Date: Mon Jan 13 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 12, 07:01 WIB

VIRTUAL_ACCOUNT BSI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 13, 18:11 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 13, 17:35 WIB

VIRTUAL_ACCOUNT VIETCAPITAL Vietnam Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 13, 17:26 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT VIETCAPITAL creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 13, 16:58 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 13, 15:33 WIB

Scheduled Maintenance for PH_MET Disbursement

Completed - The scheduled maintenance has been completed.
Jan 13, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:01 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 January 2025 23:55 UTC+08
End Time: 13 January 2025 05:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 13, 01:58 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 13, 03:27 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 13, 02:56 WIB

Scheduled Maintenance for PH_MCCB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 13, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 January 2025 23:55 UTC+08
End Time: 13 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 13:23 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 13, 01:20 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 23:10 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 13 January 2025 00:10 UTC+08
End Time: 13 January 2025 02:20 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 11, 09:26 WIB

Jan 12, 2025

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 12, 22:55 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 12, 22:05 WIB

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 12, 13:03 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 12, 12:02 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 12, 11:25 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 12, 11:10 WIB

DIRECT_DEBIT RCBC Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 12, 09:35 WIB

Scheduled Maintenance for PH_DBP Disbursement

Completed - The scheduled maintenance has been completed.
Jan 12, 09:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 06:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 January 2025 07:55 UTC+08
End Time: 12 January 2025 10:05 UTC+08

Impact:
- All transactions to PH_DBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 20:06 WIB

DIRECT_DEBIT RCBC Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 12, 08:22 WIB

Scheduled Maintenance for PH_MPI Disbursement

Completed - The scheduled maintenance has been completed.
Jan 12, 07:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 January 2025 23:55 UTC+08
End Time: 12 January 2025 08:05 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 16:05 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 12, 06:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 05:17 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 January 2025 23:55 UTC+08
End Time: 12 January 2025 07:05 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 12, 05:14 WIB

Scheduled Maintenance for PH_PNB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 12, 05:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 January 2025 02:55 UTC+08
End Time: 12 January 2025 06:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 16:05 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 12, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 January 2025 23:55 UTC+08
End Time: 12 January 2025 05:05 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 17:04 WIB

Scheduled Maintenance for PH_WDB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 12, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 January 2025 00:55 UTC+08
End Time: 12 January 2025 04:05 UTC+08

Impact:
- All transactions to PH_WDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 16:05 WIB

Scheduled Maintenance for PH_MCCB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 12, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 January 2025 23:55 UTC+08
End Time: 12 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 13:23 WIB

Scheduled Maintenance for PH_UBP Disbursement

Completed - The scheduled maintenance has been completed.
Jan 12, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 January 2025 23:55 UTC+08
End Time: 12 January 2025 03:05 UTC+08

Impact:
- Disbursements/Withdrawals to UBP with amount >50k will be kept in pending until maintenance is finished

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 11, 20:07 WIB

Jan 11, 2025

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 11, 23:17 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 60.319s
- First triggered at: 2025-01-12 00:00:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 11, 23:02 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 11, 21:58 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 30.288s
- First triggered at: 2025-01-11 22:55:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 11, 21:57 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 11, 20:25 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 11, 18:26 WIB

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

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