We are currently seeing delays in processing Withdrawals, Payouts, Disbursements to the following PHP destinations due to system issues with our partner. Your users might received delayed credits on the following bank destinations:
PH_SEC: above 50001
Apr 17, 2024 - 12:29 WIB
API
Operational
Cards
Operational
eWallets
Operational
Cardless Credit
Operational
Virtual Accounts
Operational
Retail Outlet
Operational
Subscriptions
Operational
Payouts
Operational
xenDisburse
Operational
xenPlatform Accounts
Operational
Direct Debit
Operational
Invoice
?
Operational
PayLater
Operational
QR Codes
Operational
xenPlatform Transfers
Operational
Customers endpoint
Operational
Payment APIs
?
Operational
Callback
Operational
Cards Refund
Operational
eWallets
Operational
Virtual Accounts
Operational
Retail Outlets
Operational
Invoices
Operational
Disbursements
Operational
xenPlatform
Operational
Direct Debit
Operational
PayLater
Operational
QR Codes
Operational
BI SNAP Virtual Accounts
Operational
Credit/Debit Cards
Operational
Credit/Debit Cards
?
Operational
Credit Card - BCA_PG
Operational
Dashboard
Operational
Dashboard
Operational
Dashboard Withdrawals
Operational
Onboarding
?
Operational
Autowithdrawal
Operational
Batch Disbursements
?
Operational
xenInvoice
Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.)
?
Operational
Third Party Data Connection
Operational
Online store
?
Operational
xenShield / Fraud Detection System
?
Operational
Indonesia - Payments
Operational
Direct Debit - BRI
Operational
Direct Debit - Mandiri
Operational
E-Wallets - Astrapay
Operational
E-Wallets - Dana
Operational
E-Wallets - Jenius Pay
Operational
E-Wallets - LinkAja
Operational
E-Wallets - OVO
Operational
E-Wallets - ShopeePay
Operational
Over-The-Counter Payments - Alfamart
Operational
Over-The-Counter Payments - Indomaret
Operational
PayLater - Akulaku
Operational
PayLater - Atome
Operational
PayLater - Indodana
Operational
PayLater - Kredivo
Operational
PayLater - Uangme
Operational
QR Payments - DANA
Operational
QR Payments - LinkAja
Operational
Virtual Account - BCA
Operational
Virtual Account - BJB
Operational
Virtual Account - BNC
Operational
Virtual Account - BNI
Operational
Virtual Account - BRI
Operational
Virtual Account - BSI
Operational
Virtual Account - BSS
Operational
Virtual Account - BSS BI-FAST
Operational
Virtual Account - CIMB
Operational
Virtual Account - DBS
Operational
Virtual Account - Mandiri
Operational
Virtual Account - Permata
Operational
Indonesia - Payouts
Operational
Disbursement - BCA
Operational
Disbursement - BRI
Operational
Disbursement - BNI
Operational
Disbursement - BSI
?
Operational
Disbursement - Mandiri
Operational
Disbursement - Permata
Operational
Disbursement - Other Indonesia banks and E-Wallets
Operational
Batch Payout
Operational
Malaysia - Payments
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - UOB
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - Standard Chartered
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - RHB
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - Public Bank
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - OCBC
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - MAYBANK2U
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - MAYBANK2E
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - KFH
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - HSBC
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - Hong Leong Bank
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - CIMB
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - BSN
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - Bank Rakyat
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - Bank of China
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - Mualamat
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - Bank Islam
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - Ambank
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - Alliance
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - Agro
Operational
90 days ago
100.0
% uptime
Today
Direct Debit - Affin Bank
Operational
90 days ago
100.0
% uptime
Today
Philippines - Payments
Operational
90 days ago
94.34
% uptime
Today
Direct Debit - Chinabank Online Banking
Operational
Direct Debit - BDO
Operational
Direct Debit - BDO Online Banking
Operational
Direct Debit - BOC Online Banking
Operational
Direct Debit - BPI
Operational
Direct Debit - BPI Online Banking
Operational
Direct Debit - Chinabank
Operational
Direct Debit - Instapay Online Banking
Operational
Direct Debit - Landbank Online Banking
Operational
Direct Debit - RCBC
Operational
Direct Debit - Unionbank
Operational
Direct Debit - Unionbank Online Banking
Operational
E-Wallets - GCash
Operational
E-Wallets - Grabpay
Operational
E-Wallets - Paymaya
Operational
E-Wallets - ShopeePay
Operational
PayLater - Cashalo
Operational
PayLater - BillEase
Operational
Over-The-Counter Payments - 7-Eleven
Operational
Over-The-Counter Payments - 7-Eleven via Cliqq
Operational
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.
Start Date: Wed May 01 2024 13:55:00 GMT+0000 End Date: Wed May 01 2024 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted Posted on
Apr 28, 2024 - 07:00 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.
Start Date: Wed May 01 2024 15:55:00 GMT+0000 End Date: Wed May 01 2024 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted Posted on
Apr 28, 2024 - 07:00 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.
Start Date: Thu May 02 2024 13:55:00 GMT+0000 End Date: Thu May 02 2024 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted Posted on
Apr 28, 2024 - 07:00 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.
Start Date: Thu May 02 2024 15:55:00 GMT+0000 End Date: Thu May 02 2024 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted Posted on
Apr 28, 2024 - 07:00 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.
Start Date: Fri May 03 2024 13:55:00 GMT+0000 End Date: Fri May 03 2024 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted Posted on
Apr 28, 2024 - 07:00 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.
Start Date: Fri May 03 2024 15:55:00 GMT+0000 End Date: Fri May 03 2024 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted Posted on
Apr 28, 2024 - 07:00 WIB
Sincerely, Xendit customer service
Apr 29, 08:37 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payments due to disruption on our partner's end.
Impact: - The created virtual accounts via BI-FAST cannot be paid - The successful virtual accounts payment via BI-FAST will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 29, 08:34 WIB
Sincerely, Xendit customer service
Apr 29, 08:06 WIB
Identified -
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Philippines - Impact: 13.0 requests failed over the last 15 minutes
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 29, 07:53 WIB
Sincerely, Xendit customer service
Apr 29, 08:04 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payments due to disruption on our partner's end.
Impact: - The created virtual accounts via BI-FAST cannot be paid - The successful virtual accounts payment via BI-FAST will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 29, 08:01 WIB
Sincerely, Xendit customer service
Apr 29, 05:00 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BCA payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 29, 04:56 WIB
Sincerely, Xendit customer service
Apr 29, 03:47 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 29, 03:32 WIB
Sincerely, Xendit customer service
Apr 29, 02:30 WIB
Identified -
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 29, 02:28 WIB
Sincerely, Xendit customer service
Apr 29, 02:19 WIB
Identified -
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 29, 01:18 WIB
Sincerely, Xendit customer service
Apr 29, 01:13 WIB
Identified -
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 29, 00:49 WIB
Sincerely, Xendit customer service
Apr 29, 00:38 WIB
Identified -
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 29, 00:26 WIB
Sincerely, Xendit customer service
Apr 29, 00:21 WIB
Identified -
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 29, 00:15 WIB
Sincerely, Xendit customer service
Apr 29, 00:10 WIB
Identified -
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Philippines - Impact: 31.0 requests failed over the last 15 minutes
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 29, 00:03 WIB
Sincerely, Xendit customer service
Apr 28, 23:50 WIB
Identified -
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.
Impact: - We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 28, 23:39 WIB
Completed -
The scheduled maintenance has been completed.
Apr 28, 12:40 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 11:43 WIB
Scheduled -
Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.
Channel Code: BDO_ONLINE_BANKING Start Date: 2024-04-28T04:40:00.000Z End Date: 2024-04-28T05:40:00.000Z Impact: Payments using this channel may be disrupted
Apr 28, 11:40 WIB
Sincerely, Xendit customer service
Apr 28, 09:38 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payments due to disruption on our partner's end.
Impact: - The created virtual accounts via BI-FAST cannot be paid - The successful virtual accounts payment via BI-FAST will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 28, 09:32 WIB
Sincerely, Xendit customer service
Apr 28, 08:46 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payments due to disruption on our partner's end.
Impact: - The created virtual accounts via BI-FAST cannot be paid - The successful virtual accounts payment via BI-FAST will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 28, 08:41 WIB
Sincerely, Xendit customer service
Apr 28, 08:10 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payments due to disruption on our partner's end.
Impact: - The created virtual accounts via BI-FAST cannot be paid - The successful virtual accounts payment via BI-FAST will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 28, 08:08 WIB
Sincerely, Xendit customer service
Apr 28, 03:48 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 28, 03:32 WIB
Sincerely, Xendit customer service
Apr 27, 21:50 WIB
Identified -
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Philippines - Impact: 19.0 requests failed over the last 15 minutes
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 27, 21:35 WIB
Completed -
The scheduled maintenance has been completed.
Apr 27, 13:01 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 12:14 WIB
Scheduled -
Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.
Channel Code: BDO_ONLINE_BANKING Start Date: 2024-04-27T05:01:00.000Z End Date: 2024-04-27T06:01:00.000Z Impact: Payments using this channel may be disrupted
Apr 27, 12:11 WIB
Sincerely, Xendit customer service
Apr 27, 10:24 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BRI payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 27, 10:19 WIB
Sincerely, Xendit customer service
Apr 27, 07:52 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payments due to disruption on our partner's end.
Impact: - The created virtual accounts via BI-FAST cannot be paid - The successful virtual accounts payment via BI-FAST will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 26, 23:17 WIB
Sincerely, Xendit customer service
Apr 27, 03:47 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 27, 03:32 WIB
Sincerely, Xendit customer service
Apr 26, 23:45 WIB
Identified -
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.
Impact: - We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 26, 23:24 WIB
Sincerely, Xendit customer service
Apr 26, 22:08 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 26, 22:02 WIB
Sincerely, Xendit customer service
Apr 26, 21:56 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BCA payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 26, 21:18 WIB
Sincerely, Xendit customer service
Apr 26, 21:12 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BCA payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 26, 20:57 WIB
Sincerely, Xendit customer service
Apr 26, 20:38 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BCA payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 26, 19:46 WIB
Sincerely, Xendit customer service
Apr 26, 19:16 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BCA payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 26, 18:14 WIB
Sincerely, Xendit customer service
Apr 26, 18:08 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BCA payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 26, 17:47 WIB
Sincerely, Xendit customer service
Apr 26, 17:54 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payments due to disruption on our partner's end.
Impact: - The created virtual accounts via BI-FAST cannot be paid - The successful virtual accounts payment via BI-FAST will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 26, 17:53 WIB
Sincerely, Xendit customer service
Apr 26, 16:27 WIB
Identified -
Dear Valued Customers,
We have detected issues with AKULAKU PAYLATER payments due to a disruption on our partner's end.
Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - -
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 26, 16:25 WIB
Sincerely, Xendit customer service
Apr 26, 13:41 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BSI payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 26, 12:02 WIB
Resolved -
Dear customers, We have worked with our network provider to resolve the issue. Merchants can continue to accept payments using BCA VA.
Best Regards, Xendit Team
Apr 26, 10:30 WIB
Investigating -
Dear customers, We are currently experiencing intermittent issues with inquiring and completing VA created via BCA (VAs starting with 38165...) We are currently investigating and will keep you updated.
Sincerely, Xendit customer service
Apr 26, 07:20 WIB
Identified -
Dear Valued Customers,
We have detected issues with BILLEASE PAYLATER payments due to a disruption on our partner's end.
Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - -
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 26, 07:17 WIB
Sincerely, Xendit customer service
Apr 26, 03:59 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 26, 03:44 WIB
Sincerely, Xendit customer service
Apr 26, 01:28 WIB
Identified -
Dear Valued Customers,
We have detected issues with AKULAKU PAYLATER payments due to a disruption on our partner's end.
Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - -
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 26, 01:26 WIB
Sincerely, Xendit customer service
Apr 25, 23:41 WIB
Identified -
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.
Impact: - We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 25, 23:17 WIB
Sincerely, Xendit customer service
Apr 25, 14:37 WIB
Identified -
Dear Valued Customers,
We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.
Impact: - We are seeing issues with completion of payments on GCASH - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 10 minutes with latency up to 22.724s - First triggered at: 2024-04-25 15:33:02+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 25, 14:35 WIB
Sincerely, Xendit customer service
Apr 25, 10:01 WIB
Identified -
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Philippines - Impact: 11.0 requests failed over the last 15 minutes
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 25, 09:47 WIB
Sincerely, Xendit customer service
Apr 25, 09:06 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 25, 08:51 WIB
Resolved -
Dear Customers, We saw errors with a small number of merchants attempting to create invoice. The issue has been fixed. Those who saw errors with invoice creation can safely attempt to create invoice again.
Sincerely, Xendit customer service
Apr 25, 03:48 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.
Impact: - The created virtual accounts cannot be paid
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Apr 25, 03:32 WIB