Xendit Status

PH UNION BANK channel emergency maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 2024 - 10:00 WIB

Scheduled - Dear Customers, please be informed that one of our partner is currently having a maintenance on their system

Country: Philippines
Start Date: Wed Nov 20 2024 20:00:00 GMT+0800
End Date: TBD
Impact:
- Direct Debit Payment using channel code UNIONBANK_ONLINE_BANKING will be FAILED
- We also observe a behavior on cards issued by UBP, which the end user claim they couldn't receive an OTP

Please refrain from transacting to this channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 21, 2024 10:00-20:00 WIB

DIRECT_DEBIT UBP Philippines Disruption

Update - Dear Valued Customers,

We have detected issues with UBP payments due to disruption on our partner's end under these channel code
- UBP
- BA_UBP
- UNIONBANK_ONLINE_BANKING
- UBP_EADA
- AUTODEBIT_UBP

Impact:
- We are seeing issues where all requests to the UBP channel will be FAILED
- You will receive HTTP response code 503 with the error message CHANNEL_UNAVAILABLE

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- Waiting for the channel to stabilize before retrying the transaction is recommended.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 21, 2024 - 09:50 WIB

Update - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues where all requests to the UBP channel will be FAILED
- You will receive HTTP response code 503 with the error message CHANNEL_UNAVAILABLE

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- Waiting for the channel to stabilize before retrying the transaction is recommended.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 21, 2024 - 09:45 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 20, 2024 - 19:59 WIB

Payouts Disruption in Philippines

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Withdrawals, and Remittances to the following PHP destinations due to system issues with our partner.

PH_BPI - 50000 and above
Other banks and Ewallets: all amounts
Nov 21, 2024 - 09:48 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Nov 20, 2024 - 20:20 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Nov 20, 2024 - 20:02 WIB

DIRECT_DEBIT UNIONBANK_ONLINE_BANKING Philippines Disruption

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UNIONBANK_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 20, 2024 - 20:48 WIB

API Operational

Cards Operational

Customers Endpoints Operational

Direct Debit Operational

E-Wallets Operational

Over-The-Counter Payments Operational

PayLater Operational

Payment APIs Operational

Payment Links Operational

Payouts Operational

QR Codes Operational

Subscriptions Operational

Virtual Account Operational

xenPlatform Accounts Operational

xenPlatform Transfers Operational

Callback Operational

BI SNAP Virtual Accounts Operational

Cards Refund Operational

Direct Debit Operational

E-Wallets Operational

Over-The-Counter Payments Operational

Payment Links Operational

Payouts Operational

PayLater Operational

QR Codes Operational

Virtual Account Operational

xenPlatform Operational

Credit/Debit Cards Operational

Credit Card - BCA Operational

Dashboard Operational

Dashboard Withdrawals Operational

Onboarding Operational

Autowithdrawal Operational

Batch Disbursements Operational

Payment Links Operational

Third Party Integrations (e.g. Shopify, WooCommerce etc.) Operational

Third Party Data Connection Operational

xenShield / Fraud Detection System Operational

Docs (docs.xendit.co) Operational

Remittance Payouts Under Maintenance

Indonesia - Payments Operational

Direct Debit - BNI Operational

Direct Debit - BRI Operational

Direct Debit - Mandiri Operational

E-Wallets - Astrapay Operational

E-Wallets - Dana Operational

E-Wallets - Jenius Pay Operational

E-Wallets - LinkAja Operational

E-Wallets - NexCash Operational

E-Wallets - OVO Operational

E-Wallets - ShopeePay Operational

Over-The-Counter Payments - Alfamart Operational

Over-The-Counter Payments - Indomaret Operational

PayLater - Akulaku Operational

PayLater - Atome Operational

PayLater - Indodana Operational

PayLater - Kredivo Operational

PayLater - Uangme Operational

QR Payments - DANA Operational

QR Payments - LinkAja Operational

Virtual Account - BCA Operational

Virtual Account - BJB Operational

Virtual Account - BNC Operational

Virtual Account - BNI Operational

Virtual Account - BRI Operational

Virtual Account - BSI Operational

Virtual Account - BSS Operational

Virtual Account - BSS BI-FAST Operational

Virtual Account - CIMB Operational

Virtual Account - DBS Operational

Virtual Account - Mandiri Operational

Virtual Account - Permata Operational

Indonesia - Payouts Operational

Disbursement - BCA Operational

Disbursement - BRI Operational

Disbursement - BNI Operational

Disbursement - BSI Operational

Disbursement - Mandiri Operational

Disbursement - Permata Operational

Disbursement - Other Indonesia banks and E-Wallets Operational

Batch Payout Operational

Malaysia - Payments Operational

Direct Debit - UOB Operational

Direct Debit - Standard Chartered Operational

Direct Debit - RHB Operational

Direct Debit - Public Bank Operational

Direct Debit - OCBC Operational

Direct Debit - MAYBANK2U Operational

Direct Debit - MAYBANK2E Operational

Direct Debit - KFH Operational

Direct Debit - HSBC Operational

Direct Debit - Hong Leong Bank Operational

Direct Debit - CIMB Operational

Direct Debit - BSN Operational

Direct Debit - Bank Rakyat Operational

Direct Debit - Bank of China Operational

Direct Debit - Mualamat Operational

Direct Debit - Bank Islam Operational

Direct Debit - Ambank Operational

Direct Debit - Alliance Operational

Direct Debit - Agro Operational

Direct Debit - Affin Bank Operational

E-Wallets - Touch n Go Operational

E-Wallets - ShopeePay Operational

E-Wallets - Grabpay Operational

E-Wallets - WeChat Pay Operational

Credit Card Operational

Malaysia - Payouts Operational

Disbursement - UOB Operational

Philippines - Payments Under Maintenance

Direct Debit - Chinabank Online Banking Operational

Direct Debit - BDO Operational

Direct Debit - BDO Online Banking Operational

Direct Debit - BOC Online Banking Operational

Direct Debit - BPI Operational

Direct Debit - BPI Online Banking Operational

Direct Debit - Chinabank Operational

Direct Debit - Instapay Online Banking Operational

Direct Debit - Landbank Online Banking Operational

Direct Debit - Maybank Online Banking Operational

Direct Debit - Metrobank Online Banking Operational

Direct Debit - Pesonet Online Banking Operational

Direct Debit - PSBank Online Banking Operational

Direct Debit - PNB Online Banking Operational

Direct Debit - RCBC Operational

Direct Debit - RCBC Online Banking Operational

Direct Debit - Robinsons Bank Online Banking Operational

Direct Debit - Security Bank Online Banking Operational

Direct Debit - Unionbank Under Maintenance

Direct Debit - Unionbank Online Banking Under Maintenance

E-Wallets - GCash Operational

E-Wallets - Grabpay Operational

E-Wallets - Paymaya Operational

E-Wallets - ShopeePay Operational

PayLater - Cashalo Operational

PayLater - BillEase Operational

Over-The-Counter Payments - 7-Eleven Operational

Over-The-Counter Payments - 7-Eleven via Cliqq Operational

Over-The-Counter Payments - Cebuana Operational

Over-The-Counter Payments - CVM Operational

Over-The-Counter Payments - ECPay Operational

Over-The-Counter Payments - ECPay Loans Operational

Over-The-Counter Payments - ECPay School Operational

Over-The-Counter Payments - LBC Operational

Over-The-Counter Payments - Mlhuillier Operational

Over-The-Counter Payments - Palawan Operational

Over-The-Counter Payments - Perahub Operational

Over-The-Counter Payments - USSC Operational

Virtual Account - BANK_TRANSFER Operational

QR Payments - QRPH Operational

Philippines - Payouts Under Maintenance

Disbursement - BDO Operational

Disbursement - BPI Operational

Disbursement - GCASH Operational

Disbursement - Paymaya Operational

Disbursement - Other Philippines banks and E-Wallets Under Maintenance

Batch Payout Operational

Thailand - Payments Operational

Direct Debit - Kasikornbank Operational

Direct Debit - Bank of Bangkok Limited Operational

Direct Debit - Bank of Ayudhya Operational

Direct Debit - Krungthai Bank Operational

Direct Debit - Siam Commercial Bank Operational

E-Wallets - TrueMoney Operational

E-Wallets - Line Pay Operational

E-Wallets - WeChat Pay Operational

E-Wallets - ShopeePay Operational

QR Payments - Promptpay Operational

Thailand - Payouts Operational

TH All Destinations Operational

Vietnam - Payments Operational

E-Wallets - Appota Operational

E-Wallets - ShopeePay Operational

E-Wallets - VNPT Wallet Operational

E-Wallets - ZaloPay Operational

Virtual Account - MSB Operational

Virtual Account - PVcom Bank Operational

Virtual Account - Vietcapital Operational

Virtual Account - VPBank Operational

Virtual Account - Woori Operational

Notifications Operational

WhatsApp Operational

SMS Operational

Email Operational

Viber Operational

Test Mode Operational

Cards Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance for BPI Direct Debit Nov 21, 2024 20:55-21:35 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Nov 21 2024 13:55:00 GMT+0000
End Date: Thu Nov 21 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Nov 17, 2024 - 07:03 WIB

Scheduled Maintenance for PH_EQB Disbursement Nov 21, 2024 21:55 - Nov 22, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 November 2024 22:55 UTC+08
End Time: 22 November 2024 02:05 UTC+08

Impact:
- All transactions to PH_EQB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Nov 19, 2024 - 16:03 WIB

Scheduled Maintenance for PH_GCASH Disbursement Nov 21, 2024 22:55 - Nov 22, 2024 00:35 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 November 2024 23:55 UTC+08
End Time: 22 November 2024 01:35 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Nov 19, 2024 - 16:03 WIB

Scheduled Maintenance for PH_SHOPEE Disbursement Nov 21, 2024 22:55 - Nov 22, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 November 2024 23:55 UTC+08
End Time: 22 November 2024 02:05 UTC+08

Impact:
- All transactions to PH_SHOPEE (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Nov 18, 2024 - 16:06 WIB

Scheduled Maintenance for BPI Direct Debit Nov 21, 2024 22:55 - Nov 22, 2024 00:05 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Nov 21 2024 15:55:00 GMT+0000
End Date: Thu Nov 21 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Nov 17, 2024 - 07:03 WIB

Scheduled Maintenance for PH_BDO Disbursement Nov 21, 2024 23:55 - Nov 22, 2024 01:35 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 November 2024 00:55 UTC+08
End Time: 22 November 2024 02:35 UTC+08

Impact:
- All transactions to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Nov 21, 2024 - 10:49 WIB

BRI VA System Maintenance Nov 22, 2024 00:00-00:15 WIB

Dear Valued Customers,

Please be informed that BRI VA will be performing a system maintenance to serve you better.

Start Time: Friday, 22 November 2024 00:00 UTC+07
End Time: Friday, 22 November 2024 00:15 UTC+07

As such, impact to transactions on Xendit's platform are as follows:
- All BRI VA transactions during the maintenance time will not able to performed.

Please refrain transacting with this payment option during period given above as partner's service and application will be unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Team
Posted on Nov 19, 2024 - 17:44 WIB

BRI VA System Maintenance Nov 22, 2024 01:50-02:05 WIB

Dear Valued Customers,

Please be informed that BRI VA will be performing a system maintenance to serve you better.

Start Time: Friday, 22 November 2024 01:50 UTC+07
End Time: Friday, 22 November 2024 02:05 UTC+07

As such, impact to transactions on Xendit's platform are as follows:
- All BRI VA transactions during the maintenance time will not able to performed.

Please refrain transacting with this payment option during period given above as partner's service and application will be unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Team
Posted on Nov 19, 2024 - 17:45 WIB

BRI VA System Maintenance Nov 22, 2024 03:45-03:55 WIB

Dear Valued Customers,

Please be informed that BRI VA will be performing a system maintenance to serve you better.

Start Time: Friday, 22 November 2024 03:45 UTC+07
End Time: Friday, 22 November 2024 03:55 UTC+07

As such, impact to transactions on Xendit's platform are as follows:
- All BRI VA transactions during the maintenance time will not able to performed.

Please refrain transacting with this payment option during period given above as partner's service and application will be unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Team
Posted on Nov 19, 2024 - 17:47 WIB

Scheduled Maintenance for BPI Direct Debit Nov 22, 2024 20:55-21:35 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Nov 22 2024 13:55:00 GMT+0000
End Date: Fri Nov 22 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Nov 17, 2024 - 07:03 WIB

Scheduled Maintenance for CHINABANK_ONLINE_BANKING Direct Debit Nov 22, 2024 21:00-22:00 WIB

Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: CHINABANK_ONLINE_BANKING
Start Date: Fri Nov 22 2024 22:00:00 GMT+0800
End Date: Fri Nov 22 2024 23:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Nov 20, 2024 - 12:58 WIB

Scheduled Maintenance for BPI Direct Debit Nov 22, 2024 22:55 - Nov 23, 2024 00:05 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Nov 22 2024 15:55:00 GMT+0000
End Date: Fri Nov 22 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Nov 17, 2024 - 07:03 WIB

Scheduled Maintenance for PH_BPI Disbursement Nov 22, 2024 23:25 - Nov 23, 2024 00:35 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 November 2024 00:25 UTC+08
End Time: 23 November 2024 01:35 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Nov 20, 2024 - 18:22 WIB

Scheduled Maintenance for PH_CTBC Disbursement Nov 23, 2024 00:55-09:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 November 2024 01:55 UTC+08
End Time: 23 November 2024 10:05 UTC+08

Impact:
- All transactions to PH_CTBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Nov 20, 2024 - 20:37 WIB

Scheduled Maintenance for PH_BPI Disbursement Nov 23, 2024 01:55-03:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 November 2024 02:55 UTC+08
End Time: 23 November 2024 04:05 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Nov 20, 2024 - 18:22 WIB

Scheduled Maintenance for PH_PVB Disbursement Nov 23, 2024 02:55-18:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 November 2024 03:55 UTC+08
End Time: 23 November 2024 19:05 UTC+08

Impact:
- All transactions to PH_PVB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Nov 12, 2024 - 16:00 WIB

Past Incidents

Nov 21, 2024

DIRECT_DEBIT CHINABANK Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 10:02 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT CHINABANK payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 21, 09:54 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 06:39 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 21, 06:27 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 06:17 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 06:17 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 04:38 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 04:18 WIB

Scheduled Maintenance for PH_SBA Disbursement

Completed - The scheduled maintenance has been completed.
Nov 21, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 November 2024 01:55 UTC+08
End Time: 21 November 2024 05:05 UTC+08

Impact:
- All transactions to PH_SBA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 19, 16:03 WIB

Scheduled Maintenance for PH_BDO Disbursement

Completed - The scheduled maintenance has been completed.
Nov 21, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 01:20 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 November 2024 02:20 UTC+08
End Time: 21 November 2024 05:05 UTC+08

Impact:
- All transactions to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 20, 15:36 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 02:32 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 02:32 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 02:12 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 21, 02:09 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 02:07 WIB

Scheduled Maintenance for PH_CBCI Disbursement

Completed - The scheduled maintenance has been completed.
Nov 21, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 November 2024 22:55 UTC+08
End Time: 21 November 2024 03:05 UTC+08

Impact:
- All transactions to PH_CBCI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 14, 16:58 WIB

PH GCash Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 21, 02:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:00 WIB

Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a scheduled maintenance in order to improve their services with the details as follows:

Start: November 20, 2024 at 11:00PM (UTC+8)
End: November 21, 2024 at 02:00AM (UTC+8)

Impact:
- Gcash money in (webpay and link &pay) will not be available. You will receive CHANNEL_UNAVAILABLE error code during the scheduled maintenance timeframe

Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 20, 19:55 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:50 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:50 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:41 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:29 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:14 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:11 WIB

Scheduled Maintenance for PH_CIMB Disbursement

Completed - The scheduled maintenance has been completed.
Nov 21, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 November 2024 21:55 UTC+08
End Time: 21 November 2024 02:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 19, 16:52 WIB

Scheduled Maintenance for PH_EWR Disbursement

Completed - The scheduled maintenance has been completed.
Nov 21, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 November 2024 00:55 UTC+08
End Time: 21 November 2024 02:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 19, 16:03 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:03 WIB

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter

Completed - The scheduled maintenance has been completed.
Nov 21, 01:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:01 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_LOAN
Start Date: Wed Nov 20 2024 23:00:00 GMT+0800
End Date: Thu Nov 21 2024 02:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Nov 20, 10:32 WIB

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter

Completed - The scheduled maintenance has been completed.
Nov 21, 01:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_SCHOOL
Start Date: Wed Nov 20 2024 23:00:00 GMT+0800
End Date: Thu Nov 21 2024 02:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Nov 20, 10:32 WIB

Scheduled Maintenance for PH_SEA Disbursement

Completed - The scheduled maintenance has been completed.
Nov 21, 00:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 November 2024 23:55 UTC+08
End Time: 21 November 2024 01:35 UTC+08

Impact:
- All transactions to PH_SEA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 19, 17:00 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Nov 21, 00:30 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-250000000
BRI: 10000-100000000
Other banks and Ewallets: 1-250000000
Nov 21, 00:20 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-250000000
BRI: 10000-100000000
MANDIRI: 1-250000000
Other banks and Ewallets: 1-250000000
Nov 20, 23:41 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-250000000
MANDIRI: 1-250000000
Other banks and Ewallets: 1-250000000
Nov 20, 23:00 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Nov 20, 22:30 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 250000001-500000000
Other banks and Ewallets: 1-4999
Nov 20, 22:20 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
Other banks and Ewallets: 1-4999
Nov 20, 22:10 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
Other banks and Ewallets: 1-4999
Nov 20, 21:50 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
Other banks and Ewallets: 1-4999
Nov 20, 21:31 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
Other banks and Ewallets: 1-4999
Nov 20, 20:20 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Nov 21, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Nov 20 2024 15:55:00 GMT+0000
End Date: Wed Nov 20 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Nov 17, 07:03 WIB

Nov 20, 2024

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 23:49 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 20, 23:32 WIB

Scheduled Maintenance for PH_BDO Disbursement

Completed - The scheduled maintenance has been completed.
Nov 20, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 November 2024 21:55 UTC+08
End Time: 21 November 2024 00:05 UTC+08

Impact:
- All transactions to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 19, 16:03 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Nov 20, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Nov 20 2024 13:55:00 GMT+0000
End Date: Wed Nov 20 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Nov 17, 07:03 WIB

BNI Virtual Account Payment Callback Disruption

Resolved - This incident has been resolved.
Nov 20, 14:48 WIB

Identified - Dear Valued Customers,

Our partner has identified the issue which isolated to a payment from non-BNI account. The payment callback will intermittently delayed between 2-5 minutes. Our partner is currently working to solve this issue. In the meantime, please advise your customer to avoid using BNI Virtual Account for interbank payment.

Sincerely,
Customer Support Team
Nov 18, 14:13 WIB

Investigating - Dear customers,

We have detected an issue with BNI Virtual Account payments. We are currently working with our channel partner to resolve this incident and will monitor the progress. In the meantime, expect intermittent delays in receiving callbacks for BNI VA payments.

Sincerely,
Customer Support Team
Nov 17, 14:26 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 14:24 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 30.925s
- First triggered at: 2024-11-20 15:19:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 20, 14:21 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 14:20 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 30.923s
- First triggered at: 2024-11-20 15:17:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 20, 14:19 WIB

Transaction Report Generation Disruption

Resolved - This incident has been resolved.
Nov 20, 11:53 WIB

Investigating - Dear valued customers,

We have detected a disruption in report generation for countries Indonesia and Vietnam. You may face a delay in receiving both of the reports. Reports affected as follows:
- Transaction Report

In the meantime, please use the export function from the Detailed Transaction tab instead.

Our team is investigating the issues to make sure the reports are being sent to your platform immediately

Regards,
Customer Support
Nov 20, 10:23 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Nov 20, 11:11 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Nov 20, 10:30 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 10:15 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Nov 20, 10:10 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Nov 20, 09:40 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 05:11 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 04:57 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 20, 03:57 WIB

Scheduled Maintenance for PH_PNB Disbursement

Completed - The scheduled maintenance has been completed.
Nov 20, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 November 2024 01:55 UTC+08
End Time: 20 November 2024 04:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 16:06 WIB

Scheduled Maintenance for PH_EWR Disbursement

Completed - The scheduled maintenance has been completed.
Nov 20, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 November 2024 00:55 UTC+08
End Time: 20 November 2024 04:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 16:06 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 02:34 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Nov 20, 01:20 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:10 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 November 2024 00:10 UTC+08
End Time: 20 November 2024 02:20 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 16:06 WIB

Scheduled Maintenance for PH_CIMB Disbursement

Completed - The scheduled maintenance has been completed.
Nov 20, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 November 2024 21:55 UTC+08
End Time: 20 November 2024 02:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 16:06 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Nov 20, 00:30 WIB

EWALLET GRABPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 00:20 WIB

Identified - Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.90% of requests in the last 15 minutes have been affected
- First triggered at: 2024-11-20 00:56:18+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 23:58 WIB

Scheduled Maintenance for PH_MPI Disbursement

Completed - The scheduled maintenance has been completed.
Nov 20, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 November 2024 23:55 UTC+08
End Time: 20 November 2024 01:05 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 19, 10:46 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Nov 20, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Nov 19 2024 15:55:00 GMT+0000
End Date: Tue Nov 19 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Nov 17, 07:03 WIB

Nov 19, 2024

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Nov 19, 23:30 WIB

Scheduled Maintenance for PH_RBG Disbursement

Completed - The scheduled maintenance has been completed.
Nov 19, 22:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 November 2024 21:55 UTC+08
End Time: 19 November 2024 23:05 UTC+08

Impact:
- All transactions to PH_RBG (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 19, 18:58 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Nov 19, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Nov 19 2024 13:55:00 GMT+0000
End Date: Tue Nov 19 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Nov 17, 07:03 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Nov 19, 20:30 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 15:17 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 15:17 WIB

VIRTUAL_ACCOUNT BRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 12:52 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 10:58 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 11:39 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 11:15 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 08:53 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 08:38 WIB

Scheduled Maintenance for PH_PNB Disbursement

Completed - The scheduled maintenance has been completed.
Nov 19, 05:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 02:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 November 2024 03:55 UTC+08
End Time: 19 November 2024 06:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 15, 16:01 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 05:02 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.114% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 04:28 WIB

QR_CODE LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 04:50 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.5% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 04:31 WIB

QR_CODE DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 04:50 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.147% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 04:29 WIB

QR_CODE PROMPTPAY Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 04:50 WIB

Identified - Dear Valued Customers,

We have detected issues with PROMPTPAY QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Thailand
- Over 0.239% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 04:28 WIB

QR Service Intermittent Disruption

Resolved - Dear Valued Customers,

We have detected issues with our QR payment service from 4:25-4:34AM GMT+7

Impact:
- You will receive http response code 502 when you create QR payment

We apologize for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 04:00 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Nov 19, 03:10 WIB

Scheduled Maintenance for PH_MAYA Disbursement

Completed - The scheduled maintenance has been completed.
Nov 19, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 November 2024 00:55 UTC+08
End Time: 19 November 2024 04:05 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 10:20 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Nov 19, 02:50 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Nov 19, 02:30 WIB

Scheduled Maintenance affecting Disbursements on 18 - 19 Nov 2024

Completed - The scheduled maintenance has been completed.
Nov 19, 02:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be undergoing a maintenance to enhance their services on 18 November, during which they have scheduled downtime for 3.5 hours.

Start Time: 18 November 2024 22:00 UTC+08
End Time: 19 November 2024 01:30 UTC+08

Transaction types impacted:
- Disbursement
- Withdrawal
- Regional Remittance

Impact:
During this period,
- the above transaction types to all disbursement channels with amount more than 50,000 PHP will fail or be kept in PENDING
- the above transaction types to PH_UBP (Philippines) channel with amount less than 50,000 PHP will fail or be kept in pending
- the above transaction types to all disbursement channels with amount less than 50,000 PHP will be unaffected and processed as usual

Please monitor this status page update and subscribe for notifications

If you need further assistance, please contact help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 15:29 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 01:41 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 14.90% of requests in the last 15 minutes have been affected
- First triggered at: 2024-11-19 02:33:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 01:36 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Nov 19, 01:30 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Nov 19, 01:20 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Nov 19, 01:00 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 00:40 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 00:39 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 00:31 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Nov 19, 00:30 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-250000000
BRI: 10000-100000000
MANDIRI: 1-250000000
Other banks and Ewallets: 1-250000000
Nov 18, 23:40 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-250000000
MANDIRI: 1-250000000
Other banks and Ewallets: 1-250000000
Nov 18, 23:03 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
Other banks and Ewallets: 1-4999
Nov 18, 22:10 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Nov 19, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Nov 18 2024 15:55:00 GMT+0000
End Date: Mon Nov 18 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Nov 17, 07:03 WIB

Nov 18, 2024

VIRTUAL_ACCOUNT BRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 23:05 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 22:12 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 39.173s
- First triggered at: 2024-11-18 23:06:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 18, 22:08 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 22:07 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 32.605s
- First triggered at: 2024-11-18 22:56:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 18, 21:58 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Nov 18, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Nov 18 2024 13:55:00 GMT+0000
End Date: Mon Nov 18 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Nov 17, 07:03 WIB

Scheduled Maintenance for PH_PTRB Disbursement

Completed - The scheduled maintenance has been completed.
Nov 18, 16:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 12:03 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 November 2024 19:35 UTC+08
End Time: 18 November 2024 17:05 UTC+08

Impact:
- All transactions to PH_PTRB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 12:01 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 15:22 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 14:57 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Nov 18, 14:50 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

SHOPEEPAY: 1-9999
Nov 18, 14:40 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 14:01 WIB

Scheduled Maintenance for UNKNOWN Disbursement

Completed - The scheduled maintenance has been completed.
Nov 18, 11:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 19:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 November 2024 19:35 UTC+08
End Time: 18 November 2024 12:05 UTC+08

Impact:
- All transactions to UNKNOWN (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 17, 19:23 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 10:45 WIB

Scheduled Maintenance for PH_BOC Disbursement

Completed - The scheduled maintenance has been completed.
Nov 18, 07:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 01:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 November 2024 02:55 UTC+08
End Time: 18 November 2024 08:05 UTC+08

Impact:
- All transactions to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 7, 16:17 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 05:17 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 03:18 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 01:22 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Nov 18, 00:34 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 00:26 WIB

Nov 17, 2024

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 17, 23:29 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 17, 23:27 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 17, 23:23 WIB

CREDIT_CARDS Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 17, 23:15 WIB

Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
You will experience an intermittent disruption and potentially won't be able to perform charge transactions during this period.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 17, 23:01 WIB

Scheduled Maintenance for PH_CRDSB Disbursement

Completed - The scheduled maintenance has been completed.
Nov 17, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 November 2024 07:55 UTC+08
End Time: 18 November 2024 00:05 UTC+08

Impact:
- All transactions to PH_CRDSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 15, 16:03 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 17, 22:57 WIB

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.