Xendit Status

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 24, 13:26 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Apr 24, 12:56 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 24, 13:16 WIB

Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Apr 24, 13:14 WIB

Intermittent 503 on API Gateway

Resolved - Dear Valued Merchants,

We are reporting on a brief service disruption that occurred earlier today, which is now resolved.

Incident Time Window:

Start Time: April 24th, 2025, 09:38 AM WIB (GMT+7)
End Time: April 24th, 2025, 09:40 AM WIB (GMT+7)
Duration: Approximately 2 minutes

Details:

During this period, our monitoring detected intermittent 503 Service Unavailable errors across various endpoints handled by our API Gateway. This was caused by the temporary unavailability of an internal infrastructure component supporting the gateway.

Impact:

- A small subset of API requests (estimated less than 4% of relevant POST requests during the 2-minute window) across different endpoints may have intermittently failed, receiving a 503 error.
- The issue was short-lived and intermittent in nature.

Status:

The affected component automatically recovered, and normal service levels were restored by 09:40 AM WIB (GMT+7). Our systems have been stable since.

We apologize for any inconvenience or failed requests experienced during this brief period.

Best regards,
Xendit Customer Service Team
Apr 24, 09:30 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 24, 08:49 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.70% of requests in the last 15 minutes have been affected
- First triggered at: 2025-04-24 09:27:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Apr 24, 08:31 WIB

Scheduled Maintenance for PH_SBA Disbursement

Completed - The scheduled maintenance has been completed.
Apr 24, 06:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 03:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 24 April 2025 04:55 UTC+08
End Time: 24 April 2025 07:05 UTC+08

Impact:
- All transactions to PH_SBA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 22, 16:12 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 24, 05:26 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 24, 05:06 WIB

Resolved - This incident has been resolved.
Apr 24, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 24, 04:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: All amount
MANDIRI: All amount
Apr 23, 23:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 24, 04:33 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 24, 04:26 WIB

Completed - The scheduled maintenance has been completed.
Apr 24, 03:50 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 02:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 24 April 2025 03:25 UTC+08
End Time: 24 April 2025 04:50 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 20, 08:22 WIB

Scheduled Maintenance for PH_EWR Disbursement

Completed - The scheduled maintenance has been completed.
Apr 24, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 24 April 2025 00:55 UTC+08
End Time: 24 April 2025 04:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 22, 16:35 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 24, 02:36 WIB

Scheduled Maintenance for PH_GCASH Disbursement

Completed - The scheduled maintenance has been completed.
Apr 24, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 April 2025 23:55 UTC+08
End Time: 24 April 2025 03:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 23, 16:19 WIB

Scheduled Maintenance for PH_GCASH Disbursement

Completed - The scheduled maintenance has been completed.
Apr 24, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:55 WIB

Completed - The scheduled maintenance has been completed.
Apr 24, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 April 2025 23:55 UTC+08
End Time: 24 April 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 18, 14:48 WIB

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter

Completed - The scheduled maintenance has been completed.
Apr 24, 02:01 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_LOAN
Start Date: Thu Apr 24 2025 00:00:00 GMT+0800
End Date: Thu Apr 24 2025 03:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Apr 23, 16:10 WIB

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter

Completed - The scheduled maintenance has been completed.
Apr 24, 02:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:01 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_SCHOOL
Start Date: Thu Apr 24 2025 00:00:00 GMT+0800
End Date: Thu Apr 24 2025 03:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Apr 23, 16:10 WIB

PH GCash Maintenance

Completed - The scheduled maintenance has been completed.
Apr 24, 01:52 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:01 WIB

Scheduled - Dear Valued Customers,

We were informed that GCASH has a scheduled maintenance in order to improve their services with the details as follows:

Start Date & Time: April 24, 2025 00:00 am (UTC+8)
End Date & Time: April 24, 2025 3:00 am (UTC+8)

Impact:
Online/Offline payments to GCash Payments will not be processed
Adjustments and refunds will also not be processed during this maintenance schedule
Payment to retail outlets also for ECPay Loan and ECPay School to GCash will not be processed during this maintenance

Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Thank you!
Apr 23, 19:02 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Apr 24, 01:20 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:10 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 24 April 2025 00:10 UTC+08
End Time: 24 April 2025 02:20 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 17, 19:15 WIB

Resolved - This incident has been resolved.
Apr 24, 00:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Apr 23, 23:40 WIB

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 24, 00:05 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Apr 23, 23:12 WIB

Completed - The scheduled maintenance has been completed.
Apr 24, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:50 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 April 2025 23:50 UTC+08
End Time: 24 April 2025 01:05 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 20, 08:22 WIB

Completed - The scheduled maintenance has been completed.
Apr 24, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:56 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Apr 23 2025 15:55:00 GMT+0000
End Date: Wed Apr 23 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Apr 20, 07:00 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 24, 00:02 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Apr 23, 23:39 WIB

Apr 23, 2025

Completed - The scheduled maintenance has been completed.
Apr 23, 23:40 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:45 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 April 2025 23:45 UTC+08
End Time: 24 April 2025 00:40 UTC+08

Impact:
- All transactions to PH_WDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 16, 16:43 WIB

EWALLET GRABPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 23, 23:30 WIB

Identified - Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 13.20% of requests in the last 15 minutes have been affected
- First triggered at: 2025-04-24 00:11:18+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Apr 23, 23:13 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 23, 23:01 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Apr 23, 22:55 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 23, 22:50 WIB

Resolved - This incident has been resolved.
Apr 23, 22:31 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 23, 22:10 WIB

Completed - The scheduled maintenance has been completed.
Apr 23, 22:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 19:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 April 2025 20:55 UTC+08
End Time: 23 April 2025 23:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 22, 16:12 WIB

Completed - The scheduled maintenance has been completed.
Apr 23, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Apr 23 2025 13:55:00 GMT+0000
End Date: Wed Apr 23 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Apr 20, 07:00 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 23, 20:30 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Apr 23, 20:13 WIB

Scheduled Maintenance for PH_QCB Disbursement

Completed - The scheduled maintenance has been completed.
Apr 23, 20:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 19:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 April 2025 20:25 UTC+08
End Time: 23 April 2025 21:05 UTC+08

Impact:
- All transactions to PH_QCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 23, 11:19 WIB

Scheduled Maintenance for PH_BMB Disbursement

Completed - The scheduled maintenance has been completed.
Apr 23, 16:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 12:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 April 2025 13:55 UTC+08
End Time: 23 April 2025 17:05 UTC+08

Impact:
- All transactions to PH_BMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 22, 16:11 WIB

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 23, 13:12 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 28.373s
- First triggered at: 2025-04-23 13:56:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Apr 23, 12:58 WIB

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 23, 12:49 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 23, 11:44 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Apr 23, 11:39 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 23, 11:20 WIB

Scheduled Maintenance for PH_QCB Disbursement

Completed - The scheduled maintenance has been completed.
Apr 23, 08:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 07:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 April 2025 08:25 UTC+08
End Time: 23 April 2025 09:05 UTC+08

Impact:
- All transactions to PH_QCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 22, 19:51 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 23, 06:46 WIB

Resolved - This incident has been resolved.
Apr 23, 05:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 23, 04:34 WIB

Completed - The scheduled maintenance has been completed.
Apr 23, 03:50 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 02:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 April 2025 03:25 UTC+08
End Time: 23 April 2025 04:50 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 20, 08:22 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 23, 02:57 WIB

Completed - The scheduled maintenance has been completed.
Apr 23, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 April 2025 23:55 UTC+08
End Time: 23 April 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 18, 14:48 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Apr 23, 01:20 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:10 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 April 2025 00:10 UTC+08
End Time: 23 April 2025 02:20 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 17, 19:15 WIB

Scheduled Maintenance for PH_MET Disbursement

Completed - The scheduled maintenance has been completed.
Apr 23, 01:06 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 April 2025 23:25 UTC+08
End Time: 23 April 2025 02:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 21, 16:05 WIB

Scheduled Maintenance for PH_MAYA Disbursement

Completed - The scheduled maintenance has been completed.
Apr 23, 01:06 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 April 2025 00:55 UTC+08
End Time: 23 April 2025 02:05 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 22, 17:04 WIB

Scheduled Maintenance for PH_CRD Disbursement

Completed - The scheduled maintenance has been completed.
Apr 23, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 April 2025 22:55 UTC+08
End Time: 23 April 2025 02:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 21, 19:28 WIB

Scheduled Maintenance for PH_CBCI Disbursement

Completed - The scheduled maintenance has been completed.
Apr 23, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 April 2025 22:55 UTC+08
End Time: 23 April 2025 02:05 UTC+08

Impact:
- All transactions to PH_CBCI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 21, 16:05 WIB

Payouts Disruption in Thailand

Resolved - This incident has been resolved.
Apr 23, 00:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.
Apr 23, 00:00 WIB

Completed - The scheduled maintenance has been completed.
Apr 23, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:50 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 April 2025 23:50 UTC+08
End Time: 23 April 2025 01:05 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 20, 08:22 WIB

Completed - The scheduled maintenance has been completed.
Apr 23, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Apr 22 2025 15:55:00 GMT+0000
End Date: Tue Apr 22 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Apr 20, 07:00 WIB

Apr 22, 2025

Completed - The scheduled maintenance has been completed.
Apr 22, 23:40 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:45 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 April 2025 23:45 UTC+08
End Time: 23 April 2025 00:40 UTC+08

Impact:
- All transactions to PH_WDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 16, 16:43 WIB

Resolved - This incident has been resolved.
Apr 22, 22:20 WIB

Resolved - This incident has been resolved.
Apr 22, 22:00 WIB

Completed - The scheduled maintenance has been completed.
Apr 22, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Apr 22 2025 13:55:00 GMT+0000
End Date: Tue Apr 22 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Apr 20, 07:00 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 22, 21:25 WIB

Identified - The issue has been identified and a fix is being implemented.
Apr 22, 08:26 WIB

Over-The-Counter ECPAY_SCHOOL Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 22, 21:25 WIB

Identified - The issue has been identified and a fix is being implemented.
Apr 22, 08:26 WIB

Scheduled Maintenance for PH_RABI Disbursement

Completed - The scheduled maintenance has been completed.
Apr 22, 21:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 18:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 April 2025 19:55 UTC+08
End Time: 22 April 2025 22:05 UTC+08

Impact:
- All transactions to PH_RABI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 21, 16:05 WIB

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter

Completed - The scheduled maintenance has been completed.
Apr 22, 21:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 17:45 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_LOAN
Start Date: Tue Apr 22 2025 18:42:00 GMT+0800
End Date: Tue Apr 22 2025 22:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Apr 22, 17:42 WIB

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter

Completed - The scheduled maintenance has been completed.
Apr 22, 21:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 17:45 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_SCHOOL
Start Date: Tue Apr 22 2025 18:42:00 GMT+0800
End Date: Tue Apr 22 2025 22:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Apr 22, 17:42 WIB

Resolved - This incident has been resolved.
Apr 22, 10:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 22, 09:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 22, 09:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: All amount
Other banks and Ewallets: 50000001-100000000
Apr 22, 04:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: All amount
Other banks and Ewallets: 50000001-100000000
Apr 22, 04:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Other banks and Ewallets: 50000001-100000000
Apr 22, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Apr 22, 03:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount
Other banks and Ewallets: 1-9999, 100000001-250000000
Apr 22, 01:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: All amount
MANDIRI: All amount
Other banks and Ewallets: 1-250000000
Apr 21, 23:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 21, 14:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 21, 12:20 WIB

OVO System Maintenance

Completed - The scheduled maintenance has been completed.
Apr 22, 05:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 03:00 WIB

Scheduled - Dear Valued Customers,

We were informed that OVO payment options will be unavailable on

Date: Tuesday, 22 April 2025
Time: 03:00 to 05:30 AM (GMT+7)
Duration: 2 hours 30 minutes

due to scheduled System Maintenance. During this time, end users will be unable to access their OVO to complete transactions.

Please refrain from transacting using OVO during the maintenance window above, as the partner's service and application will be temporarily unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support
Apr 18, 07:44 WIB

Scheduled Maintenance for PH_BOC Disbursement

Completed - The scheduled maintenance has been completed.
Apr 22, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 00:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 April 2025 01:55 UTC+08
End Time: 22 April 2025 05:05 UTC+08

Impact:
- All transactions to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 8, 19:11 WIB

Completed - The scheduled maintenance has been completed.
Apr 22, 03:50 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 02:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 April 2025 03:25 UTC+08
End Time: 22 April 2025 04:50 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 20, 08:22 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 22, 03:09 WIB

Scheduled Maintenance for PH_PNB Disbursement

Completed - The scheduled maintenance has been completed.
Apr 22, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 01:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 April 2025 02:55 UTC+08
End Time: 22 April 2025 04:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 14, 16:10 WIB

Completed - The scheduled maintenance has been completed.
Apr 22, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 April 2025 23:55 UTC+08
End Time: 22 April 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 18, 14:48 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Apr 22, 01:20 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 23:10 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 April 2025 00:10 UTC+08
End Time: 22 April 2025 02:20 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 17, 19:15 WIB

Completed - The scheduled maintenance has been completed.
Apr 22, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Apr 21 2025 15:55:00 GMT+0000
End Date: Mon Apr 21 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Apr 20, 07:00 WIB

Completed - The scheduled maintenance has been completed.
Apr 22, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 22:50 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 April 2025 23:50 UTC+08
End Time: 22 April 2025 01:05 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 20, 08:22 WIB

Apr 21, 2025

Completed - The scheduled maintenance has been completed.
Apr 21, 23:40 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 22:45 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 April 2025 23:45 UTC+08
End Time: 22 April 2025 00:40 UTC+08

Impact:
- All transactions to PH_WDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 14, 08:22 WIB

Scheduled Maintenance for PH_DBI Disbursement

Completed - The scheduled maintenance has been completed.
Apr 21, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 19:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 April 2025 20:55 UTC+08
End Time: 22 April 2025 00:05 UTC+08

Impact:
- All transactions to PH_DBI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 16, 16:43 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 21, 22:41 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Apr 21, 22:15 WIB

QR_CODE LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 21, 21:50 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.12% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Apr 21, 21:36 WIB

Completed - The scheduled maintenance has been completed.
Apr 21, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Apr 21 2025 13:55:00 GMT+0000
End Date: Mon Apr 21 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Apr 20, 07:00 WIB

Over-The-Counter ECPAY_SCHOOL Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 21, 14:18 WIB

Identified - The issue has been identified and a fix is being implemented.
Apr 21, 08:54 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 21, 14:18 WIB

Identified - The issue has been identified and a fix is being implemented.
Apr 21, 08:54 WIB

Resolved - This incident has been resolved.
Apr 21, 13:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Apr 21, 13:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Apr 21, 13:00 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 21, 13:39 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 21, 05:23 WIB

Resolved - This incident has been resolved.
Apr 21, 05:10 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 21, 03:53 WIB

Completed - The scheduled maintenance has been completed.
Apr 21, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 April 2025 23:55 UTC+08
End Time: 21 April 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 18, 14:48 WIB

Scheduled Maintenance for PH_MET Disbursement

Completed - The scheduled maintenance has been completed.
Apr 21, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 April 2025 23:55 UTC+08
End Time: 21 April 2025 02:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 18, 19:48 WIB

Apr 20, 2025

Completed - The scheduled maintenance has been completed.
Apr 20, 23:40 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:45 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 April 2025 23:45 UTC+08
End Time: 21 April 2025 00:40 UTC+08

Impact:
- All transactions to PH_WDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 14, 08:22 WIB

Resolved - This incident has been resolved.
Apr 20, 18:40 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 20, 18:25 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.167% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Apr 20, 15:46 WIB

Resolved - This incident has been resolved.
Apr 20, 18:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_SEC: above 50001
Apr 20, 18:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Apr 20, 15:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Apr 20, 15:30 WIB

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 20, 13:03 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Apr 20, 11:54 WIB

Resolved - This incident has been resolved.
Apr 20, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: All amount
MANDIRI: All amount
Apr 19, 23:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Apr 20, 04:06 WIB

Scheduled Maintenance for PH_PNB Disbursement

Completed - The scheduled maintenance has been completed.
Apr 20, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 01:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 April 2025 02:55 UTC+08
End Time: 20 April 2025 05:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Apr 14, 16:10 WIB