Xendit Status

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 04:38 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 04:18 WIB

Scheduled Maintenance for PH_SBA Disbursement

Completed - The scheduled maintenance has been completed.
Nov 21, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 November 2024 01:55 UTC+08
End Time: 21 November 2024 05:05 UTC+08

Impact:
- All transactions to PH_SBA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 19, 16:03 WIB

Scheduled Maintenance for PH_BDO Disbursement

Completed - The scheduled maintenance has been completed.
Nov 21, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 01:20 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 November 2024 02:20 UTC+08
End Time: 21 November 2024 05:05 UTC+08

Impact:
- All transactions to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 20, 15:36 WIB

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 02:32 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 02:32 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 02:12 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 21, 02:09 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 02:07 WIB

Scheduled Maintenance for PH_CBCI Disbursement

Completed - The scheduled maintenance has been completed.
Nov 21, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 November 2024 22:55 UTC+08
End Time: 21 November 2024 03:05 UTC+08

Impact:
- All transactions to PH_CBCI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 14, 16:58 WIB

PH GCash Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 21, 02:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:00 WIB

Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a scheduled maintenance in order to improve their services with the details as follows:

Start: November 20, 2024 at 11:00PM (UTC+8)
End: November 21, 2024 at 02:00AM (UTC+8)

Impact:
- Gcash money in (webpay and link &pay) will not be available. You will receive CHANNEL_UNAVAILABLE error code during the scheduled maintenance timeframe

Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 20, 19:55 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:50 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:50 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:41 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:29 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:14 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:11 WIB

Scheduled Maintenance for PH_CIMB Disbursement

Completed - The scheduled maintenance has been completed.
Nov 21, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 November 2024 21:55 UTC+08
End Time: 21 November 2024 02:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 19, 16:52 WIB

Scheduled Maintenance for PH_EWR Disbursement

Completed - The scheduled maintenance has been completed.
Nov 21, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 November 2024 00:55 UTC+08
End Time: 21 November 2024 02:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 19, 16:03 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:03 WIB

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter

Completed - The scheduled maintenance has been completed.
Nov 21, 01:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:01 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_LOAN
Start Date: Wed Nov 20 2024 23:00:00 GMT+0800
End Date: Thu Nov 21 2024 02:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Nov 20, 10:32 WIB

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter

Completed - The scheduled maintenance has been completed.
Nov 21, 01:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_SCHOOL
Start Date: Wed Nov 20 2024 23:00:00 GMT+0800
End Date: Thu Nov 21 2024 02:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Nov 20, 10:32 WIB

Scheduled Maintenance for PH_SEA Disbursement

Completed - The scheduled maintenance has been completed.
Nov 21, 00:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 November 2024 23:55 UTC+08
End Time: 21 November 2024 01:35 UTC+08

Impact:
- All transactions to PH_SEA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 19, 17:00 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Nov 21, 00:30 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-250000000
BRI: 10000-100000000
Other banks and Ewallets: 1-250000000
Nov 21, 00:20 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-250000000
BRI: 10000-100000000
MANDIRI: 1-250000000
Other banks and Ewallets: 1-250000000
Nov 20, 23:41 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-250000000
MANDIRI: 1-250000000
Other banks and Ewallets: 1-250000000
Nov 20, 23:00 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Nov 20, 22:30 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 250000001-500000000
Other banks and Ewallets: 1-4999
Nov 20, 22:20 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
Other banks and Ewallets: 1-4999
Nov 20, 22:10 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
Other banks and Ewallets: 1-4999
Nov 20, 21:50 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
Other banks and Ewallets: 1-4999
Nov 20, 21:31 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
Other banks and Ewallets: 1-4999
Nov 20, 20:20 WIB

Completed - The scheduled maintenance has been completed.
Nov 21, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Nov 20 2024 15:55:00 GMT+0000
End Date: Wed Nov 20 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Nov 17, 07:03 WIB

Nov 20, 2024

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 23:49 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 20, 23:32 WIB

Scheduled Maintenance for PH_BDO Disbursement

Completed - The scheduled maintenance has been completed.
Nov 20, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 November 2024 21:55 UTC+08
End Time: 21 November 2024 00:05 UTC+08

Impact:
- All transactions to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 19, 16:03 WIB

Completed - The scheduled maintenance has been completed.
Nov 20, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Nov 20 2024 13:55:00 GMT+0000
End Date: Wed Nov 20 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Nov 17, 07:03 WIB

BNI Virtual Account Payment Callback Disruption

Resolved - This incident has been resolved.
Nov 20, 14:48 WIB

Identified - Dear Valued Customers,

Our partner has identified the issue which isolated to a payment from non-BNI account. The payment callback will intermittently delayed between 2-5 minutes. Our partner is currently working to solve this issue. In the meantime, please advise your customer to avoid using BNI Virtual Account for interbank payment.

Sincerely,
Customer Support Team
Nov 18, 14:13 WIB

Investigating - Dear customers,

We have detected an issue with BNI Virtual Account payments. We are currently working with our channel partner to resolve this incident and will monitor the progress. In the meantime, expect intermittent delays in receiving callbacks for BNI VA payments.

Sincerely,
Customer Support Team
Nov 17, 14:26 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 14:24 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 30.925s
- First triggered at: 2024-11-20 15:19:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 20, 14:21 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 14:20 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 30.923s
- First triggered at: 2024-11-20 15:17:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 20, 14:19 WIB

Transaction Report Generation Disruption

Resolved - This incident has been resolved.
Nov 20, 11:53 WIB

Investigating - Dear valued customers,

We have detected a disruption in report generation for countries Indonesia and Vietnam. You may face a delay in receiving both of the reports. Reports affected as follows:
- Transaction Report

In the meantime, please use the export function from the Detailed Transaction tab instead.

Our team is investigating the issues to make sure the reports are being sent to your platform immediately

Regards,
Customer Support
Nov 20, 10:23 WIB

Resolved - This incident has been resolved.
Nov 20, 11:11 WIB

Resolved - This incident has been resolved.
Nov 20, 10:30 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 10:15 WIB

Resolved - This incident has been resolved.
Nov 20, 10:10 WIB

Resolved - This incident has been resolved.
Nov 20, 09:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 05:11 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 04:57 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 20, 03:57 WIB

Scheduled Maintenance for PH_PNB Disbursement

Completed - The scheduled maintenance has been completed.
Nov 20, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 November 2024 01:55 UTC+08
End Time: 20 November 2024 04:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 16:06 WIB

Scheduled Maintenance for PH_EWR Disbursement

Completed - The scheduled maintenance has been completed.
Nov 20, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 November 2024 00:55 UTC+08
End Time: 20 November 2024 04:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 16:06 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 02:34 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Nov 20, 01:20 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:10 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 November 2024 00:10 UTC+08
End Time: 20 November 2024 02:20 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 16:06 WIB

Scheduled Maintenance for PH_CIMB Disbursement

Completed - The scheduled maintenance has been completed.
Nov 20, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 November 2024 21:55 UTC+08
End Time: 20 November 2024 02:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 16:06 WIB

Resolved - This incident has been resolved.
Nov 20, 00:30 WIB

EWALLET GRABPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 00:20 WIB

Identified - Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.90% of requests in the last 15 minutes have been affected
- First triggered at: 2024-11-20 00:56:18+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 23:58 WIB

Scheduled Maintenance for PH_MPI Disbursement

Completed - The scheduled maintenance has been completed.
Nov 20, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 November 2024 23:55 UTC+08
End Time: 20 November 2024 01:05 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 19, 10:46 WIB

Completed - The scheduled maintenance has been completed.
Nov 20, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Nov 19 2024 15:55:00 GMT+0000
End Date: Tue Nov 19 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Nov 17, 07:03 WIB

Nov 19, 2024

Resolved - This incident has been resolved.
Nov 19, 23:30 WIB

Scheduled Maintenance for PH_RBG Disbursement

Completed - The scheduled maintenance has been completed.
Nov 19, 22:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 November 2024 21:55 UTC+08
End Time: 19 November 2024 23:05 UTC+08

Impact:
- All transactions to PH_RBG (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 19, 18:58 WIB

Completed - The scheduled maintenance has been completed.
Nov 19, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Nov 19 2024 13:55:00 GMT+0000
End Date: Tue Nov 19 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Nov 17, 07:03 WIB

Resolved - This incident has been resolved.
Nov 19, 20:30 WIB

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 15:17 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 15:17 WIB

VIRTUAL_ACCOUNT BRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 12:52 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 10:58 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 11:39 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 11:15 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 08:53 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 08:38 WIB

Scheduled Maintenance for PH_PNB Disbursement

Completed - The scheduled maintenance has been completed.
Nov 19, 05:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 02:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 November 2024 03:55 UTC+08
End Time: 19 November 2024 06:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 15, 16:01 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 05:02 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.114% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 04:28 WIB

QR_CODE LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 04:50 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.5% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 04:31 WIB

QR_CODE DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 04:50 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.147% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 04:29 WIB

QR_CODE PROMPTPAY Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 04:50 WIB

Identified - Dear Valued Customers,

We have detected issues with PROMPTPAY QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Thailand
- Over 0.239% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 04:28 WIB

QR Service Intermittent Disruption

Resolved - Dear Valued Customers,

We have detected issues with our QR payment service from 4:25-4:34AM GMT+7

Impact:
- You will receive http response code 502 when you create QR payment

We apologize for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 04:00 WIB

Resolved - This incident has been resolved.
Nov 19, 03:10 WIB

Scheduled Maintenance for PH_MAYA Disbursement

Completed - The scheduled maintenance has been completed.
Nov 19, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 November 2024 00:55 UTC+08
End Time: 19 November 2024 04:05 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 10:20 WIB

Resolved - This incident has been resolved.
Nov 19, 02:50 WIB

Resolved - This incident has been resolved.
Nov 19, 02:30 WIB

Scheduled Maintenance affecting Disbursements on 18 - 19 Nov 2024

Completed - The scheduled maintenance has been completed.
Nov 19, 02:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be undergoing a maintenance to enhance their services on 18 November, during which they have scheduled downtime for 3.5 hours.

Start Time: 18 November 2024 22:00 UTC+08
End Time: 19 November 2024 01:30 UTC+08

Transaction types impacted:
- Disbursement
- Withdrawal
- Regional Remittance

Impact:
During this period,
- the above transaction types to all disbursement channels with amount more than 50,000 PHP will fail or be kept in PENDING
- the above transaction types to PH_UBP (Philippines) channel with amount less than 50,000 PHP will fail or be kept in pending
- the above transaction types to all disbursement channels with amount less than 50,000 PHP will be unaffected and processed as usual

Please monitor this status page update and subscribe for notifications

If you need further assistance, please contact help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 15:29 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 01:41 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 14.90% of requests in the last 15 minutes have been affected
- First triggered at: 2024-11-19 02:33:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 01:36 WIB

Resolved - This incident has been resolved.
Nov 19, 01:30 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Nov 19, 01:20 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Nov 19, 01:00 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 00:40 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 00:39 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 00:31 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Nov 19, 00:30 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-250000000
BRI: 10000-100000000
MANDIRI: 1-250000000
Other banks and Ewallets: 1-250000000
Nov 18, 23:40 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-250000000
MANDIRI: 1-250000000
Other banks and Ewallets: 1-250000000
Nov 18, 23:03 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
Other banks and Ewallets: 1-4999
Nov 18, 22:10 WIB

Completed - The scheduled maintenance has been completed.
Nov 19, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Nov 18 2024 15:55:00 GMT+0000
End Date: Mon Nov 18 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Nov 17, 07:03 WIB

Nov 18, 2024

VIRTUAL_ACCOUNT BRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 23:05 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 22:12 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 39.173s
- First triggered at: 2024-11-18 23:06:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 18, 22:08 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 22:07 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 32.605s
- First triggered at: 2024-11-18 22:56:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 18, 21:58 WIB

Completed - The scheduled maintenance has been completed.
Nov 18, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Nov 18 2024 13:55:00 GMT+0000
End Date: Mon Nov 18 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Nov 17, 07:03 WIB

Scheduled Maintenance for PH_PTRB Disbursement

Completed - The scheduled maintenance has been completed.
Nov 18, 16:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 12:03 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 November 2024 19:35 UTC+08
End Time: 18 November 2024 17:05 UTC+08

Impact:
- All transactions to PH_PTRB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 12:01 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 15:22 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 14:57 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Nov 18, 14:50 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

SHOPEEPAY: 1-9999
Nov 18, 14:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 14:01 WIB

Scheduled Maintenance for UNKNOWN Disbursement

Completed - The scheduled maintenance has been completed.
Nov 18, 11:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 19:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 November 2024 19:35 UTC+08
End Time: 18 November 2024 12:05 UTC+08

Impact:
- All transactions to UNKNOWN (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 17, 19:23 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 10:45 WIB

Scheduled Maintenance for PH_BOC Disbursement

Completed - The scheduled maintenance has been completed.
Nov 18, 07:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 01:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 November 2024 02:55 UTC+08
End Time: 18 November 2024 08:05 UTC+08

Impact:
- All transactions to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 7, 16:17 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 05:17 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 03:18 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 01:22 WIB

Resolved - This incident has been resolved.
Nov 18, 00:34 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 00:26 WIB

Nov 17, 2024

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 17, 23:29 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 17, 23:27 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 17, 23:23 WIB

CREDIT_CARDS Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 17, 23:15 WIB

Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
You will experience an intermittent disruption and potentially won't be able to perform charge transactions during this period.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 17, 23:01 WIB

Scheduled Maintenance for PH_CRDSB Disbursement

Completed - The scheduled maintenance has been completed.
Nov 17, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 November 2024 07:55 UTC+08
End Time: 18 November 2024 00:05 UTC+08

Impact:
- All transactions to PH_CRDSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 15, 16:03 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 17, 22:57 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 17, 21:53 WIB