Xendit Status

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 14, 10:29 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) LBC cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 14, 09:02 WIB

Payouts Disruption in Thailand

Resolved - This incident has been resolved.
Sep 14, 05:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BAY: All amount
Sep 14, 03:32 WIB

QRIS BCA Maintenance

Completed - The scheduled maintenance has been completed.
Sep 14, 04:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 WIB

Scheduled - Dear Customers,

We would like to inform that one of Issuers for QRIS which is BCA will have maintenance scheduled below:

Date: Sunday, 14 September 2025
Time: 00.00 - 04.30 AM WIB
Duration: 4.5 hours

There is no issue with our QRIS service but if it's paid from BCA Issuer during maintenance time, please check possible impacts below:

1. Delay fund received in Xendit
2. Fund may not be received in Xendit
3. Payment from BCA Issuer will be failed

During maintenance, please advise your End Customers to pay QRIS with other Issuers so fund will be received safely in your end.

Should you have further inquiry, please reach help@xendit.co.

Regards,
Xendit Customer Support

--------------------------------------------------------------------------------------------------------

Dear Customers,

Kami menginformasikan salah satu aplikasi Issuer / Aplikasi Bayar QRIS yaitu BCA mengadakan perbaikan sistem di waktu berikut:

Tanggal: Minggu, 14 September 2025
Waktu: 00.00 -04.30 AM WIB
Durasi: 4.5 jam

Apabila QRIS dibayar dari aplikasi Issuer BCA saat perbaikan sistem berlangsung, berikut impact yang mungkin dialami:

1. Pembayaran QRIS via BCA akan telat diterima di sisi Xendit,
2. Pembayaran QRIS via BCA tidak diterima di sisi Xendit,
3. Pembayaran QRIS via BCA mengalami kegagalan

Kami menyarankan Anda untuk menginformasikan End Customer menggunakan Issuer / Aplikasi Bayar selain BCA untuk membayar QRIS agar pembayaran bisa berjalan dengan lancar.

Apabila Anda memiliki pertanyaan, silakan menghubungi Xendit di help@xendit.co

Regards,
Xendit Customer Support
Sep 13, 18:33 WIB

Resolved - This incident has been resolved.
Sep 14, 00:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Sep 14, 00:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Sep 14, 00:01 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 14, 00:33 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 13, 23:56 WIB

Sep 13, 2025

Resolved - This incident has been resolved.
Sep 13, 22:00 WIB

Resolved - This incident has been resolved.
Sep 13, 21:30 WIB

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 13, 13:10 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 13, 12:02 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 13, 09:22 WIB

Resolved - This incident has been resolved.
Sep 13, 07:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Sep 13, 07:10 WIB

Resolved - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Sep 13, 07:00 WIB

BI Fast Maintenance

Completed - The scheduled maintenance has been completed.
Sep 13, 06:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 WIB

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 13:32 WIB

Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner will have scheduled maintenance with details below:

Start: 12 September 2025 23.00 GMT+7
End: 13 September 2025 06.35 GMT+7
Duration: 7 hours and 35 minutes

Impact during this maintenance:
1. Disbursements to other than BCA, Mandiri, BNI, BRI, CIMB, Permata and BSS with amount >100m to 250m IDR will be kept in pending until maintenance is over
2. During this maintenance, BRI VA, Mandiri VA and BSS VA would not be able to accept payments through BI-fast transfer option

Please encourage your customers to make payments and request disbursement before or after this window time to avoid any issues.

If you need further assistance, please contact help@xendit.co

Sincerely,
Xendit Customer Support
Sep 11, 13:26 WIB

Resolved - This incident has been resolved.
Sep 13, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
Sep 13, 03:52 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 10000-50000000
Sep 13, 03:02 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 10000-50000000
Sep 13, 01:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 10000-50000000
Sep 13, 01:20 WIB

Completed - The scheduled maintenance has been completed.
Sep 13, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Sep 12 2025 15:55:00 GMT+0000
End Date: Fri Sep 12 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 7, 07:00 WIB

Sep 12, 2025

Resolved - This incident has been resolved.
Sep 12, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 12, 22:20 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 12, 22:05 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 12, 21:59 WIB

Completed - The scheduled maintenance has been completed.
Sep 12, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Sep 12 2025 13:55:00 GMT+0000
End Date: Fri Sep 12 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 7, 07:00 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 12, 21:15 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 12, 20:48 WIB

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 12, 14:11 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 12, 09:33 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 12, 07:16 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 12, 07:09 WIB

Resolved - This incident has been resolved.
Sep 12, 02:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: 50000001-100000000
BRI: 10000-100000000
Sep 12, 01:40 WIB

EWALLET SHOPEEPAY Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 12, 02:27 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel th_shopeepay
- First triggered at: 2025-09-12 01:09:15+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 12, 01:13 WIB

Resolved - This incident has been resolved.
Sep 12, 00:31 WIB

Completed - The scheduled maintenance has been completed.
Sep 12, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Sep 11 2025 15:55:00 GMT+0000
End Date: Thu Sep 11 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 7, 07:00 WIB

Sep 11, 2025

Resolved - This incident has been resolved.
Sep 11, 23:50 WIB

Resolved - This incident has been resolved.
Sep 11, 23:20 WIB

QR_CODE LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 11, 22:18 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 11, 22:06 WIB

QR_CODE LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 11, 21:51 WIB

Completed - The scheduled maintenance has been completed.
Sep 11, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Sep 11 2025 13:55:00 GMT+0000
End Date: Thu Sep 11 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 7, 07:00 WIB

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 11, 13:58 WIB

PAYLATER AKULAKU Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 11, 11:58 WIB

Identified - Dear Valued Customers,

We have detected issues with AKULAKU PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 11, 11:55 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 11, 09:16 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 11, 07:56 WIB

OVO System Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 05:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 02:45 WIB

Scheduled - Dear Valued Customers,

We were informed that OVO payment options will be unavailable on

Date: Tuesday, 9 September 2025
Time: 02:45 - 05:00 AM (GMT+7)
Duration: 2 hours and 15 minutes

due to scheduled System Maintenance. During this time, end users will be unable to access their OVO to complete transactions.

Please refrain from transacting using OVO during the maintenance window above, as the partner's service and application will be temporarily unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support
Sep 8, 16:45 WIB

Resolved - This incident has been resolved.
Sep 11, 03:40 WIB

BRI VA System Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:01 WIB

Scheduled - Dear Valued Customers,

Please be informed that BRI VA will be performing a system maintenance to serve you better.

Time: Thursday, 11 September 2025 00:00 - 03:00 GMT +7

As such, impact to transactions on Xendit's platform are as follows:

- All BRI VA transactions during the maintenance time will not able to performed.

Please refrain transacting with this payment option during period given above.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Team
Sep 10, 22:03 WIB

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter

Completed - The scheduled maintenance has been completed.
Sep 11, 01:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:01 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_LOAN
Start Date: Thu Sep 11 2025 01:00:00 GMT+0800
End Date: Thu Sep 11 2025 02:30:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Sep 10, 14:54 WIB

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter

Completed - The scheduled maintenance has been completed.
Sep 11, 01:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_SCHOOL
Start Date: Thu Sep 11 2025 01:00:00 GMT+0800
End Date: Thu Sep 11 2025 02:30:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Sep 10, 14:54 WIB

Resolved - This incident has been resolved.
Sep 11, 01:00 WIB

Completed - The scheduled maintenance has been completed.
Sep 11, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Sep 10 2025 15:55:00 GMT+0000
End Date: Wed Sep 10 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 7, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 11, 00:03 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 11, 00:01 WIB

Sep 10, 2025

Resolved - This incident has been resolved.
Sep 10, 23:40 WIB

Resolved - This incident has been resolved.
Sep 10, 22:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 21:44 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 25.157s
- First triggered at: 2025-09-10 21:34:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 10, 21:35 WIB

Completed - The scheduled maintenance has been completed.
Sep 10, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Sep 10 2025 13:55:00 GMT+0000
End Date: Wed Sep 10 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 7, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 19:35 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 16:25 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 10, 16:23 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 15:32 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.103% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 10, 15:18 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 14:04 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 11:25 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 09:46 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 03:53 WIB

Completed - The scheduled maintenance has been completed.
Sep 10, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Sep 09 2025 15:55:00 GMT+0000
End Date: Tue Sep 09 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 7, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 00:04 WIB

Sep 9, 2025

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 23:34 WIB

Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 23:24 WIB

Resolved - This incident has been resolved.
Sep 9, 22:30 WIB

Completed - The scheduled maintenance has been completed.
Sep 9, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Sep 09 2025 13:55:00 GMT+0000
End Date: Tue Sep 09 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 7, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 19:31 WIB

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 18:15 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 18:15 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 16:32 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 09:35 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 08:16 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 07:15 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 30.985s
- First triggered at: 2025-09-09 08:12:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 07:14 WIB

EWALLET TRUEMONEY Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 04:44 WIB

Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 04:35 WIB

EWALLET TOUCHNGO Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 01:11 WIB

Identified - Dear Valued Customers,

We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel my_touchngo
- First triggered at: 2025-09-09 01:56:25+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 00:59 WIB

Completed - The scheduled maintenance has been completed.
Sep 9, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Sep 08 2025 15:55:00 GMT+0000
End Date: Mon Sep 08 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 7, 07:00 WIB

Sep 8, 2025

Resolved - This incident has been resolved.
Sep 8, 22:30 WIB

Payout Disruption to BCA destination for amount more than 250 million IDR

Completed - The scheduled maintenance has been completed.
Sep 8, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Sep 08 2025 13:55:00 GMT+0000
End Date: Mon Sep 08 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 7, 07:00 WIB

Resolved - This incident has been resolved.
Sep 8, 14:54 WIB

Identified - Dear customers,

We are currently seeing delays in processing IDR Payouts to BCA destination for amount > 250 million IDR due to system issues with our partner. You may intermittently experience delay for up to T+1 working day.

Recommended action:
- You may want to break up the payout amount to be less than 250 million IDR to be processed normally

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 5, 22:51 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 12:50 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 10:41 WIB

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 10:25 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 10:25 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 09:59 WIB

Resolved - This incident has been resolved.
Sep 8, 01:50 WIB

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter

Completed - The scheduled maintenance has been completed.
Sep 8, 01:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 00:01 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_LOAN
Start Date: Mon Sep 8 2025 01:00:00 GMT+0800
End Date: Mon Sep 8 2025 02:30:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Sep 7, 17:53 WIB

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter

Completed - The scheduled maintenance has been completed.
Sep 8, 01:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 00:00 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_SCHOOL
Start Date: Mon Sep 8 2025 01:00:00 GMT+0800
End Date: Mon Sep 8 2025 02:30:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Sep 7, 17:53 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 00:04 WIB

Sep 7, 2025

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 22:29 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 42.79s
- First triggered at: 2025-09-07 23:23:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 22:25 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 20:22 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 09:40 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 08:32 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 31.972s
- First triggered at: 2025-09-07 09:28:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 08:30 WIB

Scheduled Maintenance for UNIONBANK_ONLINE_BANKING Direct Debit

Completed - The scheduled maintenance has been completed.
Sep 7, 04:10 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:00 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: UNIONBANK_ONLINE_BANKING
Start Date: Sun Sep 7 2025 00:00:00 GMT+0800
End Date: Sun Sep 7 2025 05:10:00 GMT+0800
Impact: Payments using this channel may be disrupted
Sep 1, 14:01 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 01:33 WIB

Sep 6, 2025

EWALLET TOUCHNGO Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 6, 20:11 WIB

Identified - Dear Valued Customers,

We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel my_touchngo
- First triggered at: 2025-09-06 20:58:25+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 6, 20:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 6, 18:51 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 6, 18:05 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 6, 15:05 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 6, 09:10 WIB

Resolved - This incident has been resolved.
Sep 6, 02:10 WIB

Resolved - This incident has been resolved.
Sep 6, 01:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Sep 6, 00:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: 1-50000
Other banks and Ewallets: 1-50000
Sep 6, 00:30 WIB

Completed - The scheduled maintenance has been completed.
Sep 6, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Sep 05 2025 15:55:00 GMT+0000
End Date: Fri Sep 05 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Aug 31, 07:00 WIB

Resolved - This incident has been resolved.
Sep 6, 00:00 WIB

Sep 5, 2025

Resolved - This incident has been resolved.
Sep 5, 23:10 WIB

Completed - The scheduled maintenance has been completed.
Sep 5, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Sep 05 2025 13:55:00 GMT+0000
End Date: Fri Sep 05 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Aug 31, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 5, 11:16 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 5, 09:52 WIB

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 5, 09:36 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 5, 09:36 WIB