Xendit Status

Jan 2, 2026

DIRECT_DEBIT SIAM_COMMERCIAL_BANK Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 2, 16:06 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT SIAM_COMMERCIAL_BANK payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 2, 16:02 WIB

DIRECT_DEBIT BANK_OF_AYUDHYA Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 2, 16:06 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BANK_OF_AYUDHYA payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 2, 16:02 WIB

DIRECT_DEBIT KRUNGTHAI_BANK Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 2, 16:06 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT KRUNGTHAI_BANK payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 2, 16:02 WIB

DIRECT_DEBIT KASIKORNBANK Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 2, 16:06 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT KASIKORNBANK payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 2, 16:02 WIB

DIRECT_DEBIT BANK_OF_BANGKOK_LIMITED Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 2, 16:06 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BANK_OF_BANGKOK_LIMITED payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 2, 16:02 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 2, 08:42 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on QRPH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 2, 08:33 WIB

Over-The-Counter MLHUILLIER Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 2, 07:09 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) MLHUILLIER payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) MLHUILLIER cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 1, 09:02 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 2, 05:51 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 2, 05:35 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 2, 05:27 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 2, 04:24 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jan 2, 05:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, 100000001-250000000
Jan 2, 04:40 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 2, 04:14 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 2, 03:50 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 2, 03:41 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 2, 02:13 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 2, 02:03 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 2, 01:54 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 2, 01:25 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 2, 01:22 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 2, 01:11 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 2, 00:57 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jan 2, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 1, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jan 01 2026 15:55:00 GMT+0000
End Date: Thu Jan 01 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Dec 28, 07:00 WIB

Jan 1, 2026

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 1, 23:34 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 1, 23:09 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jan 1, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Jan 1, 22:20 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jan 1, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 1, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jan 01 2026 13:55:00 GMT+0000
End Date: Thu Jan 01 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Dec 28, 07:00 WIB

Over-The-Counter CEBUANA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 1, 14:58 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) CEBUANA payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) CEBUANA cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 1, 14:48 WIB

Over-The-Counter CEBUANA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 1, 11:36 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) CEBUANA payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) CEBUANA cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 1, 09:02 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 1, 06:54 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 1, 06:51 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 1, 05:54 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 1, 02:44 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jan 1, 05:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: All amount
Jan 1, 05:20 WIB

Bank Permata Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 1, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 23:00 WIB

Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner will have scheduled maintenance with details below:

Start: 31 December 2025 23.00 GMT+7
End: 1 January 2026 01.05 GMT+7
Duration: 2 hours and 5 minutes

Impact during this maintenance:
1. Disbursements to other than BCA, Mandiri, BNI, BRI, CIMB, Permata, and BSS with amounts>100m to 250m IDR will be kept pending until maintenance is over
2. During this maintenance, BRI VA, Mandiri VA, and BSS VA would not be able to accept payments through the BI-fast transfer option. Please encourage the user to pay from another transfer method, such as RTOL

Please encourage your customers to make payments and request disbursement before or after this window time to avoid any issues.

If you need further assistance, please contact help@xendit.co

Sincerely,
Xendit Customer Support
Dec 30, 16:55 WIB

CIMB VA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 1, 00:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 23:00 WIB

Scheduled - Dear Valued Customers,

Please be informed that CIMB VA via BI Fast will be performing system maintenance to serve you better.

Time:
- Wednesday, 31 December 2025 23:00 (JKT Time GMT +7) until
- Thursday, 01 January 2026 00:35 (JKT Time GMT +7)

As such, the impact on transactions on Xendit's platform is as follows:
- User will not be able to pay CIMB VA via BI Fast during maintenance

Please refrain from transacting with this payment option during the period given above and complete any payment 30 minutes before/after maintenance. Alternatively, encourage users to pay via RTOL.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Team
Dec 30, 17:06 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jan 1, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Dec 31 2025 15:55:00 GMT+0000
End Date: Wed Dec 31 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Dec 28, 07:00 WIB

Dec 31, 2025

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 31, 23:12 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 31, 22:38 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 31, 22:53 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 99.854s
- First triggered at: 2025-12-31 23:36:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 31, 22:38 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Dec 31, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Dec 31 2025 13:55:00 GMT+0000
End Date: Wed Dec 31 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Dec 28, 07:00 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 31, 20:39 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 32.134s
- First triggered at: 2025-12-31 21:36:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 31, 20:38 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 31, 20:37 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 32.106s
- First triggered at: 2025-12-31 21:34:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 31, 20:36 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 31, 17:23 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GOPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 31, 17:21 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 31, 16:56 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GOPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 31, 16:53 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 31, 16:40 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on QRPH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 31, 15:45 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 31, 06:41 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 31, 06:29 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 31, 05:45 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 31, 02:14 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 31, 03:03 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.70% of requests in the last 15 minutes have been affected
- First triggered at: 2025-12-31 03:46:14+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 31, 02:48 WIB

PAYLATER KREDIVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 31, 01:36 WIB

Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 31, 01:28 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Dec 31, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Dec 30 2025 15:55:00 GMT+0000
End Date: Tue Dec 30 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Dec 28, 07:00 WIB

Dec 30, 2025

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 30, 23:42 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 30, 23:08 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Dec 30, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Dec 30, 22:20 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Dec 30, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Dec 30 2025 13:55:00 GMT+0000
End Date: Tue Dec 30 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Dec 28, 07:00 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 30, 19:39 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 15.40% of requests in the last 15 minutes have been affected
- First triggered at: 2025-12-30 19:22:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 30, 19:24 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 30, 17:23 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 100.87s
- First triggered at: 2025-12-30 18:06:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 30, 17:08 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 30, 15:14 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on QRPH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 30, 14:43 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 30, 06:06 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 30, 02:16 WIB

Scheduled Maintenance Notice: QRIS

Completed - The scheduled maintenance has been completed.
Dec 30, 03:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 03:00 WIB

Scheduled - Dear Customers,

We would like to inform you that QRIS will undergo scheduled maintenance with the following details:

- Date: Tuesday, 30 December 2025
- Time: 03:00 - 03:30 AM (GMT+7)
- Duration: 30 minutes

Impact:
- Intermittent responses when creating QR codes
- No impact on payment acceptance

Recommendation:
- If QR creation returns an error during the maintenance window, please retry after 1 minute.

If you have any questions, please contact us at help@xendit.co.

Regards,
Xendit Customer Support

---------------------------------------------------------------------------------------------------------

Dear Customers,

Kami ingin menginformasikan bahwa QRIS akan menjalani pemeliharaan terjadwal dengan detail sebagai berikut:

- Tanggal: Selasa, 30 Desember 2025
- Waktu: 03:00 - 03:30 AM (GMT+7)
- Durasi: 30 menit

Dampak:
- Respons yang tidak stabil/intermiten saat membuat QR
- Tidak ada dampak pada penerimaan pembayaran

Rekomendasi:
- Jika pembuatan QR mengalami error selama periode pemeliharaan, silakan coba lagi setelah 1 menit.

Jika Anda memiliki pertanyaan, silakan hubungi kami di help@xendit.co

Hormat kami,
Xendit Customer Support
Dec 22, 18:31 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 30, 01:39 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 30, 01:01 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Dec 30, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Dec 29 2025 15:55:00 GMT+0000
End Date: Mon Dec 29 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Dec 28, 07:00 WIB

Dec 29, 2025

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 29, 23:41 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 29, 23:07 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Dec 29, 22:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Dec 29, 22:30 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Dec 29, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Dec 29 2025 13:55:00 GMT+0000
End Date: Mon Dec 29 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Dec 28, 07:00 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Dec 29, 21:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Dec 29, 20:50 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 29, 18:38 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 29, 18:27 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 29, 09:33 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 29, 09:02 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 29, 08:03 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 29, 07:33 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 29, 07:18 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 78.529s
- First triggered at: 2025-12-29 08:01:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 29, 07:03 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 29, 06:51 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 29, 06:19 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 29, 06:03 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 29, 05:33 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 29, 06:00 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 29, 02:32 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Dec 29, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
Dec 29, 04:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 5000-9999, 100000001-250000000
Dec 29, 04:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
Dec 29, 04:20 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 29, 02:23 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 29, 01:29 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 29, 01:33 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 29, 01:02 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 29, 00:03 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 29, 00:01 WIB

Dec 28, 2025

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 28, 23:37 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 28, 23:07 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 28, 20:03 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 28, 19:33 WIB

EWALLET TRUEMONEY Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 28, 18:56 WIB

Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.90% of requests in the last 15 minutes have been affected
- First triggered at: 2025-12-28 18:37:11+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 28, 18:41 WIB

QR_CODE PROMPTPAY Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 28, 18:53 WIB

Identified - Dear Valued Customers,

We have detected issues with PROMPTPAY QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Thailand
- Over 0.202% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 28, 18:34 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 28, 15:53 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 30.018s
- First triggered at: 2025-12-28 16:49:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 28, 15:51 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 28, 15:44 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 30.478s
- First triggered at: 2025-12-28 16:41:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 28, 15:43 WIB

EWALLET VIETTELPAY Vietnam Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 28, 13:10 WIB

Identified - Dear Valued Customers,

We have detected issues with VIETTELPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_viettelpay
- First triggered at: 2025-12-28 12:57:18+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 28, 13:00 WIB

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 28, 12:18 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 27, 11:38 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 28, 06:25 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 28, 01:31 WIB

PAYLATER KREDIVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 28, 04:26 WIB

Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 28, 04:16 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 28, 01:13 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 28, 00:51 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 28, 00:55 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 100.00% of requests in the last 15 minutes have been affected
- First triggered at: 2025-12-28 00:38:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 28, 00:40 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 28, 00:19 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 28, 00:11 WIB

Dec 27, 2025

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 27, 23:43 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 27, 23:03 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Dec 27, 19:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
Dec 27, 19:40 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 27, 18:17 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GOPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 27, 18:11 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 27, 15:59 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GOPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 27, 15:58 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Dec 27, 14:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
Dec 27, 14:30 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 27, 13:39 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GOPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 27, 13:38 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 27, 10:31 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 34.772s
- First triggered at: 2025-12-27 10:22:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 27, 10:24 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 27, 07:38 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 27, 07:23 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 27, 07:01 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 27, 06:56 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 27, 06:51 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 27, 06:41 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 27, 06:05 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 27, 01:51 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 27, 00:45 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 27, 00:40 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Dec 27, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Dec 26 2025 15:55:00 GMT+0000
End Date: Fri Dec 26 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Dec 21, 07:00 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 27, 00:04 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 27, 00:01 WIB

Dec 26, 2025

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 26, 23:48 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.70% of requests in the last 15 minutes have been affected
- First triggered at: 2025-12-26 23:31:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 26, 23:38 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 26, 23:43 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 26, 23:07 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Dec 26, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Dec 26, 22:20 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Dec 26, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Dec 26 2025 13:55:00 GMT+0000
End Date: Fri Dec 26 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Dec 21, 07:00 WIB

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 26, 15:31 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 6.10% of requests in the last 10 minutes have been affected
- First triggered at: 2025-12-26 16:19:16+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 26, 15:25 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 26, 12:06 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GOPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 26, 12:04 WIB

Over-The-Counter MLHUILLIER Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Dec 26, 07:26 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) MLHUILLIER payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) MLHUILLIER cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dec 25, 16:05 WIB

Dec 25, 2025

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Scheduled Maintenance

Scheduled Maintenance for BPI Direct Debit Jan `2`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit Jan `2`, `2026` `22:55` - Jan `3`, `2026` `00:05` WIB

Past Incidents

Scheduled Maintenance

Scheduled Maintenance for BPI Direct Debit Jan 2, 2026 20:55-21:35 WIB

Scheduled Maintenance for BPI Direct Debit Jan 2, 2026 22:55 - Jan 3, 2026 00:05 WIB

Past Incidents

Scheduled Maintenance for BPI Direct Debit Jan `2`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit Jan `2`, `2026` `22:55` - Jan `3`, `2026` `00:05` WIB